If you want people to perform better, you reward them, right? Bonuses, commissions, their own reality show. Incentivize them. ... But that's not happening here. You've got an incentive designed to sharpen thinking and accelerate creativity, and it does just the opposite. It dulls thinking and blocks creativity.
We want to make sure that we incentivize the health care system to be designed to provide you the best quality health care possible.