Good leaders must first become good servants.— Robert K. Greenleaf
Tempting Customer Experience quotations
Wear your tragedies as armor, not shackles.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
If you do build a great experience, customers tell each other about that.
Word of mouth is very powerful.
Do more things that make you forget to check your phone.
Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves
If you're not serving the customer, your job is to be serving someone who is.
You don’t have to spend a jillion dollars on advertising to get your word out.
What matters is that customers have a good experience with your product at every single point of contact.
When you can't look on the bright side I will sit with you in the dark.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
You‘ve got to start with the customer experience and work back toward the technology - not the other way around.
Highly engaged employees make the customer experience. Disengaged employees break it.
Never regret a day in your life: good days give happiness, bad days give experience, worst days give lessons, and best days give memories.
Know what your customers want most and what your company does best. Focus on where those two meet.
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.
Accepting the key premise that the learner is the primary customer of schooling means others follow naturally. ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured.
Life will give you whatever experience is the most helpful for the evolution of your consciousness.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
You don't earn loyalty in a day. You earn loyalty day-by-day.
At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience.
Add life to your days, not days to your life.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
We see our customers as invited guests to a party, and we are the hosts.
It's our job every day to make every important aspect of the customer experience a little bit better.
Do what you do so well that they will want to see it again and bring their friends.
Never stop learning, because life never stops teaching.
Everything starts with the customer.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Experience is the hardest kind of teacher. It gives you test first and the lesson afterward.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
How deep is the mud? Depends on who you ask. We all go through the same stuff differently.
The true measure of a man is how he behaves when death is close.
A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.
A little experience often upsets a lot of theory.
I haven't been everywhere, but it's on my list.
There is only one boss. The customer.
A brand is essentially a container for a customer’s complete experience with the product or company.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Better to see something once that to hear about it a thousand times.
I'd rather spend money on things that improve the customer experience than on marketing.
People who are constantly looking for the opportunity to do something new are also people who are not going to be helped by having job titles - job titles create expectations of specialization and focus which don't map really well to creating the best possible experience for your customers.
When it comes to lead referral generation, the customer experience is it.
As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.
Androgyny suggests a spirit of reconciliation between the sexes;
it suggests, further, a full range of experience…it suggests a spectrum upon which human beings choose their places without regard to propriety or custom.