Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.— Howard Schultz
Unforgettable Exceeding Expectations quotations
Holding onto anger is like drinking poison and expecting the other person to die.
Most things don't work out as expected, but what happens instead often turns out to be the good stuff.
The first step in exceeding your customer's expectations is to know those expectations.
Be brave enough to live the life of your dreams according to your vision and and purpose instead of the expectations and opinions of others.
Work ethic must exceed the expectation level.
However many blessings we expect from God, His infinite liberality will always exceed all our wishes and our thoughts.
Surround yourself with the best people and then get out of their way.
Give them a chance to exceed your expectations and they usually will.
A person who feels appreciated will always do more than is expected.
All his life he would hold this moment as exemplary of what love was.
It was not wanting anything more, nor was it expecting people to exceed what they had just accomplished; it was simply feeling so complete.
The Internet has exceeded our collective expectations as a revolutionary spring of information, news, and ideas. It is essential that we keep that spring flowing. We must not thwart the Internet's availability by taxing access to it.
The greatest achievement is to outperform yourself.
Expect nothing, appreciate everything.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
So top grade's O for 'Outstanding,'" Hermione was saying, "and then there's A-" "No, E," George corrected her, "E for 'Exceeds Expectations.' And I've always thought Fred and I should've got E in everything, because we exceeded expectations just by turning up for the exams.
Exceeding expectations is where satisfaction ends and loyalty begins.
Kindness is not a business. True kindness expects nothing in return and should never act with conditions.
Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.
At MIT, I had the good fortune for seven years to teach network theory, which is basic to many disciplines, to one-third of the undergraduate student body. It was an experiment to see how high we could bring their level of understanding, and it exceeded all of my expectations.
We intend to conduct our business in a way that not only meets but exceeds the expectations of our customers, business partners, shareholders, and creditors, as well as the communities in which we operate and society at large.
If you're abest during my struggle, don't expect to be present during my success.
Don't expect a great day; create one.
Rarely do the followers exceed the expectations of the leaders.
I'm the kind of person who would rather get my hopes up really high and watch them get dashed to pieces than wisely keep my expectations at bay and hope they are exceeded. This quality has made me a needy and theatrical friend, but has given me a spectacularly dramatic emotional life.
The pessimist complains about the wind; the optimist expects it to change; the realist adjust the sails.
We take it for granted that life is hard and feel lucky to have whatever happiness we get. We do not look upon happiness as a birthright, nor do we expect it to be more than peace or contentment. Real joy, the state in which the Yequana spend much of their lives, is exceedingly rare among us.
Truly world-class firms are always examining their business processes and continuously seeking solutions to improve in key areas, such as lead time reduction, cost cutting, exceeding customer expectations, streamlining processes, shortening time to market for new products, and managing the global operation.
I've learned to never expect or require performances that exceed the player's ability. If they just equal their ability, that's what you want.
The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.
What the mind dwells upon, the body acts upon.
Small, portable digital cameras that exceed the performance of an off-the-shelf Nikon using 35mm slide film are further away from current reality than the proposed NASA manned Mars mission, although I expect both to happen sometime during my lifetime.
I have achieved the 'sacred' pilgrimage to Ktaadn MT - exceeding all my expectations so far that I am sort of helpless with words. I feel as if I have seen God for the first time, and find him so nonchalantly solemn.
Carry out a randon act of kindness, with no expectations of reward, safe in the knowledge that one day someone might do the same for you.
Every one expects to go further than his father went;
every one expects to be better than he was born and every generation has one big impulse in its heart - to exceed all the other generations of the past in all the things that make life worth living.
Make each day count by setting specific goals to succeed, then putting forth every effort to exceed your own expectations.
The world seems to me excruciatingly, almost painfully beautiful at times, and the goodness and kindness of people often exceed that which even I expect.
Act with kindness but do not expect gratitude.
There's no straighter road to success than exceeding expectations one day at a time.
Truth be told, there are lots of companies that provide exemplary phone support.
DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.
The shortest path to exceeding expectations doesn't generally pass through meeting expectations.
Help others without any reason and give without the expectation of receiving anything in return.
I said publicly last year that I wanted 2012 to be a great season, not just a good season. We certainly had a very good season and perhaps exceeded a few expectations. But Broncos fans, you and I know what a great season looks like.
The idea that positive illusions are in the service of sef-esteem virtually requires that they stay in check. If one develops substantially unrealistic expectations regarding the future that greatly exceed what one is actually able to accomplish, then one is set up for failure and disappointment, leading to lower self-esteem.
Snowfall is expected to considerably exceed the normal range, both in frequency and quantity.
We were one of the first states to move most of our email into the cloud.
That's gone really, really well; I think it's exceeded expectations. When we think about doing major information technology projects in this state, the default is cloud.
Oh, come off it,” said Ron, striding over to her and whipping her results out of her hand. “Yep— ten ‘Outstandings’ and one ‘Exceeds Expectations’ at Defense Against the Dark Arts.” He looked down at her, half-amused, half-exasperated. “You’re actually disappointed, aren’t you?