Good leaders must first become good servants.— Robert K. Greenleaf
Astonishing Good Customer Service quotations
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.
If you make a sale, you can make a living.
If you make an investment of time and good service in a customer, you can make a fortune.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Don't make promises unless you will keep them.
Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Good service leads to multiple sales.
If you take good care of your customers, they will open doors you could never open by yourself.
Better service for the customer is for the good of the public, and this is the true purpose of enterprise.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
You never get a second chance to make a first impression.
There is only one boss. The customer.
Does the customer invent new product or service? The customer generates nothing.
No customer asked for electric lights. There was gas and gas mantles, which gave good light.
As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.
We also provide a lot of services with our consulting group that allow people to take maximum advantage of the Net economy. Those all seem to resonate with customers and are providing a good strong base going forward.
Again, your challenge is not just to improve.
It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.
Follow through with basic values, and remember to provide good customer service.
Don't try to be all things to all people.
Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.
I’ve played on literally every brand of US drums out there, and I’ve finally found my home. I’ve been looking for drums like these my whole life. True American hot rod custom kits. From the look and sound to the service and attention, it’s good to now be a part of the SJC family.
All of us as consumers have gotten spoiled, .
.. We expect customized goods and services at commodity prices. The only way we can do that is to cut the fat out of our price structure.
It's a very, very tough market. So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it's all about numbers, numbers, numbers.
Good customers want good quality service. Great customers want it even more.
The difference is that raving fans, unlike satisfied customers, become part of your sales force. They tell friends, family and co-workers about your services and your products. And, of course, good things will happen!
Really good customer service will deliver sales.
You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
It is absurdly impossible to have good customer service while destroying the economy and community where that customer lives.
The marketplace measurement in politics is something called an election.
It's a pretty good barometer - it's transparent, it's numerical, it's objective. It gives you a pretty good measure of what your customers think of you. And in 2006 and 2008, the marketplace was telling the Republicans, We prefer the products and services of your competitors. And so when you're losing market share, you step back and say, What can we do differently?
When the functionality of a product or service overshoots what customers can use, it changes the way companies have to compete. When the product isn't yet good enough, the way you compete is by making better products. In order to make better products, the architecture of the product has to be interdependent and proprietary in character.
The role of business is to provide products and services that make people's live better - while using fewer resources - and to act lawfully and with integrity. Businesses that do this through voluntary exchanges not only benefit through increased profits, they bring better and more competitively priced goods and services to market. This creates a win-win situation customers and companies alike.
Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.
If you ask the CEO of some major corporation what he does, he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees.
Good customer service begins at the top.
If your senior people don't get it, even the strongest links further down the line can become compromised.
People, materials, facilities, money, and time are the resources available to us for conducting our business. By applying our skills, we turn these resources into useful products and services. If we do a good job, customers pay us more for our products than the sum of our costs in producing and distributing them. This difference, our profit, represents the value we add to the resources we utilize.
The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.