The goal as a company is to have customer service that is not just the best, but legendary.
— Sam Walton
Jaw-dropping Great Customer Service quotations
Silence is a source of great strength.
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen.
Good leaders must first become good servants.
Make today so awesome, yesterday gets jealous.
Customer satisfaction is worthless. Customer loyalty is priceless.
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves
Great minds discuss ideas.Average minds discuss events.Small minds discuss people.
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.
If you're not serving the customer, your job is to be serving someone who is.
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
Failure is a great teacher, and, if you are open to it, every mistake has a lesson to offer.
The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether you get customers or not. If people decide to eat out less during a recession, the first restaurants that they will cut out are the ones that don't do a great job.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Not all of us can do great things. But we can do small things with great love.
You don't earn loyalty in a day. You earn loyalty day-by-day.
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.
Good service leads to multiple sales.
If you take good care of your customers, they will open doors you could never open by yourself.
You need a little bit of insanity to do great things.
The great thing is the start -- to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer -- and him for nothing.
McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.
Do what you do so well that they will want to see it again and bring their friends.
To a great mind, nothing is little.
Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store.
One of the greatest gifts you can give to anyone is the gift of attention
Everything starts with the customer.
Average people have great ideas. Legends have great execution.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
The true measure of a man is how he behaves when death is close.
Customer service is the new marketing.
It is a great thing to know the season for speech and the season for silence.
There is only one boss. The customer.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Every great business is built on friendship.
No one has ever made himself great by showing how small someone else is.
The complaining customer represents a huge opportunity for more business.
Profit in business comes from repeat customers
The best time to do great customer service is when a customer is upset.
Acknowledge all of your small victories. They will eventually add up to something great.
The longer you wait, the harder it is to provide outstanding customer service.
Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.
No one can make you serve customers well. That's because great service is a choice.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
