The goal as a company is to have customer service that is not just the best, but legendary.— Sam Walton
Sublime Inspiring Customer Service quotations
I knew when I met you an adventure is going to happen.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
Customer satisfaction is worthless. Customer loyalty is priceless.
Just because my path is different doesn't mean I'm lost.
The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'.
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
If you're not serving the customer, your job is to be serving someone who is.
Fear has two meanings - Forget Everything And Run or Face Everything And Rise. The choice is yours.
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
Worry about being better; bigger will take care of itself
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
One day, you will wake up and there won't be any more time to do the thing you've always wanted. Do it now.
You‘ve got to start with the customer experience and work back toward the technology - not the other way around.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
If you make a sale, you can make a living.
If you make an investment of time and good service in a customer, you can make a fortune.
You have the power to say - This is not how my story will end.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Being on par in terms of price and quality only gets you into the game. Service wins the game.
You don't earn loyalty in a day. You earn loyalty day-by-day.
What we see depends mainly on what we look for.
Unless you have 100% customer satisfaction, you must improve.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.
One bad chapter does not mean your story is over.
Good service leads to multiple sales.
If you take good care of your customers, they will open doors you could never open by yourself.
The way you treat your employees is the way they will treat your customers
Do what you do so well that they will want to see it again and bring their friends.
I hope to arrive to my death, late, in love and a little drunk.
Customer service shouldn't just be A department, it should be the entire company.
One of the greatest gifts you can give to anyone is the gift of attention
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Don't let the past steal your present. Your past has not defined, deterred or defeated you. It has only strengthened who you are today.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
There comes a day when you realize turning the page is the best feeling in the world, because you realize there is so much more to the book than the page you were stuck on.
You never get a second chance to make a first impression.
A little experience often upsets a lot of theory.
Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.
The pain will leave once it has finished teaching you.
Customer service is the new marketing.
There is only one boss. The customer.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.