The goal as a company is to have customer service that is not just the best, but legendary.— Sam Walton
Uplifting Loyal Customers quotations
One loyal friend is worth ten thousand relatives.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
Customer satisfaction is worthless. Customer loyalty is priceless.
Never push a loyal person to the point where they no longer give a damn.
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves
If you're not serving the customer, your job is to be serving someone who is.
There is no friend as loyal as a book.
The first step in exceeding your customer's expectations is to know those expectations.
Know what your customers want most and what your company does best. Focus on where those two meet.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Customers will never love a company until the employees love it first.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Do what you do so well that they will want to see it again and bring their friends.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Don't find customers for your products, find products for your customers.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
We're all consumers. The consumer is not a moron; she is your wife.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
If you wish to prosper, let you customer prosper.
Every great business is built on friendship.
The complaining customer represents a huge opportunity for more business.
Profit in business comes from repeat customers
You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
I get asked a lot why Apple's customers are so loyal.
It's not because they belong to the Church of Mac! That's ridiculous.
On the Internet, it's survival of the easiest.
... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
Every customer is a reporter
Repeat business or behavior can be bribed. Loyalty has to be earned.
Satisfied customers are apathetic. Loyal customers will be your advocate.
Getting service right is more than just a nice to do;
it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
A rose on time is more valuable than a $1,000 gift that's too late.
There are a lot of nice details that are exclusive to C.
Wonder, which are the status C. Wonder gold buttons and the tassels. We want the customer and the loyal client to just really know that when they come to C. Wonder they're getting something that's super wearable but is also really luxurious.
The customer is not always right.
Once you create a loyal customer base, it's tough for a competitor to take that away.
Giving builds loyal customers and turns those customers into supporters.
..You can find passion and profit and meaning all at once, right now.
Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.
Loyal customers, or customers who recommend their friends, give me the most pride. I think that is the biggest compliment I can get. I think in the restaurant business, it takes patience from the customer to spark up a relationship with the restaurateur, but it takes also work from the restaurateur to spark up a relationship with his customer.
Beginning, perhaps, from the reasonable perspective that absolute objectivity is unattainable, Fox News and MSNBC no longer even attempt it. They show us the world not as it is, but as partisans (and loyal viewers) at either end of the political spectrum would like it to be. This is to journalism what Bernie Madoff was to investment: He told his customers what they wanted to hear, and by the time they learned the truth, their money was gone.