Ron Kaufman Quotes

Exceeding expectations is where satisfaction ends and loyalty begins.

Quality is more than a promise, it's genuine performance.

Service is taking action to create value for someone else.

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

Reaching out takes nothing more than a smile.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Testimonials describe what has been, and are a promise of what is to come.

If your customers are demanding, be thankful.

Listen to customers and you will hear them.

Look carefully at customers and you will see them. Do both and you will understand them.

Employees are the key to your success with customers. Treat them well!

If you want to stay in business, satisfy customers.

If you want to excel in business, delight customers.

Q: When you are already in the lead, how do you to stay ahead?

Things that are obvious don't need to be talked about. Things that are missing, do.

Are you moving forward, or just moving?

The first step to delighting your customers is being there when they need you.

The shelter of excuses has a leaky roof.

You can't always hire great service providers, but you can create them.

Good customers want good quality service. Great customers want it even more.

Always do what you can do instead of worrying about what you can't.

Your promise means more than the words you use to give it.

When things go wrong, your best recovery effort is required.

But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

The most valuable person is the one who cherishes the value in others.

The starting point is always now. The end is up to you.

Stay in one place too long and the tide can overwhelm you.

Ride the tide, surf the waves, stay on top of the changes.

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

You are as important as you make others feel.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

You cannot change what has already happened. You can always change the way you respond.

Giving great service requires the right people and the right service tools.

Are you doing only what you must or doing all you can?

If you turn your back on a customer, you turn your back on success.

How much good can you do today? How much love can you give? How much care and kind attention?

If they're going to remember the problem, make sure they remember it fondly.

Compromise in your arguments, not in your expectations.

Enthusiastic service providers create enthusiastic customers.

A scattered effort is a poor effort.

The only way to go further than you've been is to take an extra step.

Be the exception to the rule. It's the surest way to become exceptional.

Say it with words. Show it with action.

What you did in the past is how you got to today.

What you do today is how you will get to the future.

Give your customers what they want today, and help them see tomorrow.

Without commitment, no price will be low enough. With commitment, no price will be too high.

Quality is a choice. Choose to make it better.

You can't stop change. Don't let it stop you.

Words not kept break more than a promise.

Unlimited efforts can produce unlimited results.

Vision with action makes a powerful reality.

When a customer asks what no one else has ever asked, pay close attention.