Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.— Stewart Butterfield
The most memorable Stewart Butterfield quotes that are guaranted to improve your brain
We're still at the beginning of a major transition in how people communicate and work together.
Life is too short to do mediocre work and it is definitely too short to build shitty things.
You have to figure out what conversion means in your case.
What does retention mean? What does activation mean? For every business, it's going to be slightly different because of the nature of the product and the kinds of people who use it.
The outward expression of empathy is courtesy.
Some people will know exactly what they want to do at a very young age, but the odds are low. I feel like people in their early- to mid-20s are very earnest. They’re very serious, and they want to feel like they’ve accomplished a lot at a very young age rather than just trying to figure stuff out. So I try to push them toward a more experimental attitude.
When key users told us something wasn't working, we fixed it - immediately.
It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.