Listen carefully, be transparent, be responsive, be authentic, tell great stories-the qualities that would make you the hotshot at a party-and they'll make your organization a likeable one on social networks.

— Dave Kerpen

The most unpopular Dave Kerpen quotes that are simple and will have a huge impact on you

A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.

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It's important to think of every customer as an online celebrity with followers, friends, & above all influence

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Listen first and never stop listening.

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