I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.— Howard Schultz
The most tremendous Howard Schultz quotes that will activate your desire to change
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
Starbucks represents something beyond a cup of coffee.
When it comes to Starbucks, I take every threat very personally.
If you want to achieve widespread impact and lasting value, be bold.
Believe in your dreams and dream big. And then after youve done that, dream bigger.
Starbucks has a role and a meaningful relationship with people that is not only about the coffee.
Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.
There's a metaphor Vincent Eades likes to use: "If you examine a butterfly according to the laws of aerodynamics, it shouldn't be able to fly. But the butterfly doesn't know that, so it flies.
I believe life is a series of near misses.
A lot of what we ascribe to luck is not luck at all. It's seizing the day and accepting responsibility for your future. It's seeing what other people don't see And pursuing that vision.
When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.
What I would say to young entrepreneurs is there's so many moments in your life where you have these dreams, and people are trying to protect you, and they say, perhaps, friends, family, parents sometimes, they don't agree with it, they think, 'This is just too high of a hurdle.' And I don't agree with that.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
Customers must recognize that you stand for something.
When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
Everyone starts strong. Success comes to those with unwavering commitment to be at the end.
Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.
Do I take criticism of Starbucks personally? Of course I do.
I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
Don't be threatened by people smarter than you.
I think Starbucks created a platform and, ultimately, a runway for many other companies to emulate. I suspect if we had not achieved what we have, there would have been many regional brands that would have succeeded. But I'm not sure there would have been a national brand of the scope of Starbucks.
Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
People want to be part of something larger than themselves.
They want to be part of something they're really proud of, that they'll fight for, sacrifice for, that they trust.
My son is trying to be a sports writer, and my daughter is a college student.
She wants to be a comedy writer, and she's at film school. I discouraged both of them early on from getting involved in Starbucks. I didn't think it would be fair; plus, they didn't have any interest anyway.
We would take something old and tired and common - coffee - and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
With a population of more than 600 million people, an emerging middle class that is driving strong consumption, and a robust and resilient economy, Southeast Asia presents a compelling growth opportunity for Starbucks.
The growth of the company and the license that Starbucks has is to participate in other food and beverage opportunities. We have a global business... and in many parts of the world, tea is much, much bigger than coffee, and we're going to bring tea and bring our capability and our understanding of what we've done for coffee to tea.
Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.
People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
I never wanted to be on any billionaires list.
I never define myself by net worth. I always try to define myself by my values.
Companies should not have a singular view of profitability.
There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.
Don't settle! Embrace a dream--and keep dreaming. Don't be a bystander. Take it personally.
Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
Any business today that embraces the status quo as an operating principle is going to be on a death march.
Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.
In this ever-changing society, the most powerful and enduring brands are built from the heart. They are real and sustainable. Their foundations are stronger because they are built with the strength of the human spirit, not an ad campaign. The companies that are lasting are those that are authentic.
Risk more than others think safe.
Authentic brands don't emerge from marketing cubicles or advertising agencies.
They emanate from everything the company does.
I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
We need to put ourselves in the shoes of our customers.
That is my new battle cry. Live and breathe Starbucks the way our customers do.
I grew up in a working class family where there was no health insurance.
I saw first hand the fracturing of the American dream and the bitterness that comes when there is no hope and a lot of despair. So I wanted to build the company, in a sense, that my father never got a chance to work for.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
Sometimes you have to create the thing you want to be part of.
But when you really believe-in yourself, in your dream-you just have to do everything you possibly can to take control and make your vision a reality. No great achievement happens by luck.
Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
A great business has to have a conscience. You have to know who you are and who you are not.
The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were trying to manage the business through the lens of humanity.
I don't have any secret sauce and I'm no smarter than anyone else.
I will say I have surrounded myself with unbelievable talent that has made my job easier.