There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.— Sam Walton
The most sensational Sam Walton quotes that are guaranted to improve your brain
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
The goal as a company is to have customer service that is not just the best, but legendary.
Celebrate your success and find humor in your failures.
Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Commit to your business. Believe in it more than anybody else.
If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
We're all working together; that's the secret.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
I had to get up everyday with my mind set on improving something.
High expectations are the key to everything.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Control your expenses better than your competition.
This is where you can always find the competitive advantage.
Lose your smile and lose your customers.
The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Appreciate everything your associates do for the business.
Our best ideas come from clerks and stockboys.
When all else fails, put on a costume and sing a silly song.
Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Focus on something the customer wants, and then deliver it.
We let folks know we're interested in them and that they're vital to us. cause they are.
I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.
Swim upstream. Go the other way. Ignore the conventional wisdom.
I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
You can learn from everybody.
All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult.
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
I had to pick myself up and get on with it, do it all over again, only even better this time.
There is only one boss. The customer.
Capital isn't scarce; vision is.
"Somehow over the years people have gotten the impression that Wal-Mart was.
..just this great idea that turned into an overnight success. But...it was an outgrowth of everything we'd been doing since ...And like most overnight successes, it was about twenty years in the making."
After a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-mart's phenomenal success has been that very tendency.
It was almost as if I had a right to win.
Thinking like that often seems to turn into sort of a self-fulfilling prophecy.
I've owned about 18 airplanes over the years, and I've never bought one of them new.
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
We're all working together; that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the world an opportunity to see what it's like to save and have a better lifestyle, a better life for all. We're proud of what we've accomplished ; we've just begun.
I think my constant fiddling and meddling with the status quo may have been one of my biggest contributions to the later success of Wal-Mart.
I loved retail from the beginning, and I still love it today.
It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
There's a lot more business out there in small town America than I ever dreamed of.
The job of senior management is to cultivate an environment where store managers can learn from the market and from each other.
I've always been driven to buck the system.
If you don't listen to your customers, someone else will.
If you want a successful business, your people must feel that you are working for them - not that they are working for you.
It is unhealthy to marinate in your own press clippings.
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
Some families sell their stocks off a little bit at a time to live high, and then - boom - somebody takes them over, and it all goes down the drain.