Customer satisfaction is worthless. Customer loyalty is priceless.

β€” Jeffrey Gitomer

The most grateful Jeffrey Gitomer quotes that are glad to read

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

50

Take action every day - some small dose at a time.

48

You don't earn loyalty in a day. You earn loyalty day-by-day.

35

Resilience is not what happens to you.

It’s how you react to, respond to, and recover from what happens to you.

33

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

25

Before you can get what you want, you have to know what you want,and make a game plan to get it

20

Change is not a four letter word...but often your reaction to it is!

18

The key is not to call the decision maker. The key is to have the decision maker call you.

18

Your character holds the key to your trustworthiness.

18

When you love life, life will love you back.

15

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

14

Your grammar is a reflection of your image.

Good or bad, you have made an impression. And like all impressions, you are in total control.

13

About Jeffrey Gitomer

Quotes 141 sayings
Profession Author
Birthday February 11, 1946

Good things come to those who have patience and take consistent, persistent actions toward what they want.

13

Great salespeople are relationship builders who provide value and help their customers win.

13

Some people serve with pride - because they 'want to' do and be their best;

other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

11

Create a friendly atmosphere on the inside and outside.

Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

11

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.

11

People aren't afraid of failure, they just don't know how to succeed.

We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

10

Quality performance starts with a positive attitude.

9

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

9

Friendly makes sales - and friendly generates repeat business.

8

If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.

8

Differentiate with value or die with price.

8

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?

7

Courage is a self-inflicted quality that gains momentum every time you try it.

7

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

7

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

6

If you don't think you can do it, who will? You control the most important tool in success, your mind.

6

Memorable customer service can only take place in a human-to-human situation.

6

Great people have great values and great ethics.

6

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

6

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

6

Make everyday as productive as the day before you go on vacation.

5

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

5

People who are cocky and arrogant say, 'I know that' and move along.

People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

5

All things being equal, people want to do business with their friends.

5

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.

4

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

4

Satisfied customers are apathetic. Loyal customers will be your advocate.

4

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

4

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

4

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

3

Customers will want to talk to you if they believe you can solve their problems.

3

Testimonials are the BEST way to beat down the price objection and win the sale.

3

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

3

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.

3

Create a story of WOW that will be retold.

2

Random acts of kindness and the desire to do the best job possible lead to trust.

2

The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE.

2
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