35+ Phil Crosby Quotes On Quality, Efficiency And Efficiency

Phil Crosby was an American businessman and quality management expert. He is best known for his 1979 book Quality Is Free, which popularized the concept of zero defects. He developed the "Zero Defects" program in the 1960s, which was adopted by the U.S. Army and later by many other organizations. Following is our collection on famous quotes by Phil Crosby on quality, quality, efficiency.

Top 10 Phil Crosby Quotes

1. Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
2. In a true zero-defects approach, there are no unimportant items.
3. Quality has to be caused, not controlled.
4. The cost of quality is the expense of doing things wrong.
5. Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
6. When you're out of quality, you're out of business.
7. Making a wrong decision is understandable. Refusing to search continually for learning is not.
8. Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
9. Slowness to change usually means fear of the new.
10. We must define quality as conformance to specifications if we are to manage it.

Phil Crosby Image Quotes

Quality has to be caused, not controlled. — Phil Crosby

The cost of quality is the expense of doing things wrong. — Phil Crosby

When you're out of quality, you're out of business. — Phil Crosby

Phil Crosby Short Quotes

• Eliminating what is not wanted or needed is profitable in itself.
• Being convinced one knows the whole story is the surest way to fail.
• A rule to live by: I won't use anything I can't explain in five minutes.
• Selecting the right person for the right job is the largest part of coaching.
• You don't have to be noisy to be effective.
• We can spend our whole lives underachieving.
• Change should be a friend. It should happen by plan, not by accident.
• The great discoveries are usually obvious.
• It isn't what you find, it's what you do about what you find.
• Most things don't work like they are supposed to work.

Phil Crosby Quotes About Quality

Improving quality requires a culture change, not just a new diet. — Phil Crosby

Quality management is needed because nothing is simple anymore, if indeed it ever was. — Phil Crosby

Quality means conformance to requirements, not elegance. — Phil Crosby

Phil Crosby Quotes About People

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers. — Phil Crosby

You have to lead people gently toward what they already know is right. — Phil Crosby

Successful people breed success. — Phil Crosby

Phil Crosby Famous Quotes And Sayings

Quality has to be caused, not controlled. — Phil Crosby

The cost of quality is the expense of doing things wrong. — Phil Crosby

When you're out of quality, you're out of business. — Phil Crosby

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. — Phil Crosby

You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner. — Phil Crosby

If you don't know what the defect level is, how do you know when to get mad? — Phil Crosby

It is always cheaper to do the job right the first time. — Phil Crosby

If we deliver on time, but the product has defects, we have not delivered on time. — Phil Crosby

It is not possible to know what you need to learn. — Phil Crosby

Very few of the great leaders ever get through their careers without failing, sometimes dramatically. — Phil Crosby

The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings. — Phil Crosby

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems. — Phil Crosby

Life Lessons by Phil Crosby

1. Phil Crosby taught the importance of quality management and the need for organizations to focus on customer satisfaction.
2. He believed that quality should be built into products and services from the beginning, rather than being an afterthought.
3. He also stressed the value of prevention over inspection, and the need to measure quality in order to improve it.