Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.— Phil Crosby
The most practical Phil Crosby quotes that are easy to memorize and remember
In a true zero-defects approach, there are no unimportant items.
Quality has to be caused, not controlled.
The cost of quality is the expense of doing things wrong.
Quality is the result of a carefully constructed cultural environment.
It has to be the fabric of the organization, not part of the fabric.
When you're out of quality, you're out of business.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
Slowness to change usually means fear of the new.
We must define quality as conformance to specifications if we are to manage it.
Improving quality requires a culture change, not just a new diet.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
Eliminating what is not wanted or needed is profitable in itself.
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
If anything is certain, it is that change is certain.
The world we are planning for today will not exist in this form tomorrow.
Being convinced one knows the whole story is the surest way to fail.
A rule to live by: I won't use anything I can't explain in five minutes.
Selecting the right person for the right job is the largest part of coaching.
You are going to be measured anyway by some means, fair or foul.
Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.
You don't have to be noisy to be effective.
You have to lead people gently toward what they already know is right.
It isn't what you find, it's what you do about what you find.
If you don't know what the defect level is, how do you know when to get mad?
Change should be a friend. It should happen by plan, not by accident.
The great discoveries are usually obvious.
We can spend our whole lives underachieving.
It is always cheaper to do the job right the first time.
If we deliver on time, but the product has defects, we have not delivered on time.
Most things don't work like they are supposed to work.
Successful people breed success.
It is not possible to know what you need to learn.
Quality means conformance to requirements, not elegance.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.