Joseph M. Juran was an engineer and management consultant who developed the concept of quality management. He is best known for his Juran Trilogy, which is a management tool that consists of three managerial processes: Quality Planning, Quality Control, and Quality Improvement. He was also the author of the book "Quality Control Handbook" which is considered the bible of quality management. Following is our collection on famous quotes by Joseph M. Juran on leadership, life, religion.
Without a standard there is no logical basis for making a decision or taking action. — Joseph M. Juran
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. — Joseph M. Juran
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past. — Joseph M. Juran
...every successful quality revolution has included the participation of upper management. We know of no exceptions. — Joseph M. Juran
Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers. — Joseph M. Juran
For many phenomena, 80% of consequences stem from 20% of the causes. — Joseph M. Juran
All improvement happens project by project and in no other way. — Joseph M. Juran
Quality planning consists of developing the products and processes required to meet customer's needs — Joseph M. Juran
What I want to do has no end, since I am on the endless frontier of a branch of knowledge. — Joseph M. Juran
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what. — Joseph M. Juran
Pareto's Principle: you generally spend 80% of your time on 20% of the project. — Joseph M. Juran
Life Lessons by Joseph M. Juran
Joseph M. Juran's work emphasizes the importance of setting quality objectives and striving to meet them.
He also advocated for continuous improvement, which involves regularly assessing performance and making adjustments to improve it.
Finally, Juran taught that quality should be managed from the top down, with leaders setting the tone and setting expectations for quality.
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