110+ W. Edwards Deming Quotes On Quality, Improvement

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Top 10 W. Edwards Deming Quotes (BEST)

  1. If you can't describe what you are doing as a process, you don't know what you're doing.
  2. Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
  3. In God we trust; all others bring data.
  4. It is not necessary to change. Survival is not mandatory.
  5. Quality comes not from inspection, but from improvement of the production process.
  6. Management by results - like driving a car by looking in rear view mirror.
  7. Improve quality, you automatically improve productivity.
  8. The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
  9. Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
  10. Quality is pride of workmanship.

W. Edwards Deming Image Quotes

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quote by W. Edwards Deming

It is not necessary to change. Survival is not mandatory. — W. Edwards Deming

quote by W. Edwards Deming

Improve quality, you automatically improve productivity. — W. Edwards Deming

quote by W. Edwards Deming

Uncontrolled variation is the enemy of quality. — W. Edwards Deming

 quote It is not enough to do your best; you must know what to do,
It is not enough to do your best; you must know what to do, and then do your best.
quote by W. Edwards Deming

A bad system will beat a good person every time. — W. Edwards Deming

quote by W. Edwards Deming

Quality is everyone's responsibility. — W. Edwards Deming

W. Edwards Deming Short Quotes

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  • Defects are not free. Somebody makes them, and gets paid for making them.
  • Nothing happens without personal transformation.
  • The worker is not the problem. The problem is at the top! Management!
  • Rational behavior requires theory. Reactive behavior requires only reflex action.
  • ...the most important things we need to manage can't be measured.
  • Plants don't close from poor workmanship, but from poor management.
  • Whenever there is fear, you will get wrong figures.
  • If you do not know how to ask the right question, you discover nothing.
  • Confusing common causes with special causes will only make things worse.
  • Does experience help? NO! Not if we are doing the wrong things.

W. Edwards Deming Quotes On Quality

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Uncontrolled variation is the enemy of quality. — W. Edwards Deming

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Quality is everyone's responsibility. — W. Edwards Deming

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required. — W. Edwards Deming

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected. — W. Edwards Deming

Quality starts in the boardroom. — W. Edwards Deming

The result of long-term relationships is better and better quality, and lower and lower costs. — W. Edwards Deming

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay — W. Edwards Deming

For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. — W. Edwards Deming

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. — W. Edwards Deming

Mere allocation of huge sums of money for quality will not bring quality. — W. Edwards Deming

W. Edwards Deming Quotes On Improvement

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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means. — W. Edwards Deming

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special — W. Edwards Deming

Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn. — W. Edwards Deming

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system. — W. Edwards Deming

You must have a supplier relationship of constant improvement. — W. Edwards Deming

The job can't be finished only improved to please the customer. — W. Edwards Deming

In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming

Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. — W. Edwards Deming

Survival is optional. No one has to change. — W. Edwards Deming

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another. — W. Edwards Deming

W. Edwards Deming Quotes On People

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The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority. — W. Edwards Deming

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place. — W. Edwards Deming

Don't expect smart people to listen to you without proof. — W. Edwards Deming

People are entitled to joy in work. — W. Edwards Deming

The system that people work in and the interaction with people may account for 90 or 95 percent of performance. — W. Edwards Deming

We are being ruined by the best efforts of people who are doing the wrong thing. — W. Edwards Deming

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning. — W. Edwards Deming

Judging people does not help them. — W. Edwards Deming

Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone. — W. Edwards Deming

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake. — W. Edwards Deming

W. Edwards Deming Quotes On System

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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better. — W. Edwards Deming

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis. — W. Edwards Deming

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A bad system will beat a good person every time. — W. Edwards Deming

You can only elevate individual performance by elevating that of the entire system. — W. Edwards Deming

Management's job is to know which systems are stable and which are not. — W. Edwards Deming

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas. — W. Edwards Deming

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow. — W. Edwards Deming

When a system is stable, telling the worker about mistakes is only tampering. — W. Edwards Deming

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition. — W. Edwards Deming

You have to manage a system. The system doesn't manage itself. — W. Edwards Deming

W. Edwards Deming Quotes On Work

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Nobody goes to work to do a bad job. — W. Edwards Deming

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. — W. Edwards Deming

All anyone asks for is a chance to work with pride. — W. Edwards Deming

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work. — W. Edwards Deming

Hard work and best efforts will not by themselves dig us out of the pit. — W. Edwards Deming

A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management. — W. Edwards Deming

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming

Innovation comes from people who take joy in their work. — W. Edwards Deming

To manage one must lead. To lead, one must understand the work that he and his people are responsible for — W. Edwards Deming

People work in the system. Management creates the system — W. Edwards Deming

W. Edwards Deming Quotes On Productivity

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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. — W. Edwards Deming

The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming

The main difference between service and manufacturing is the service department doesn't know that they have a product. — W. Edwards Deming

You cannot inspect quality into the product; it is already there. — W. Edwards Deming

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway. — W. Edwards Deming

If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine. — W. Edwards Deming

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer. — W. Edwards Deming

The customer is the most important part of the production line. — W. Edwards Deming

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about. — W. Edwards Deming

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction. — W. Edwards Deming

W. Edwards Deming Famous Quotes And Sayings

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quote by W. Edwards Deming

It is not necessary to change. Survival is not mandatory. — W. Edwards Deming

quote by W. Edwards Deming

Improve quality, you automatically improve productivity. — W. Edwards Deming

quote by W. Edwards Deming

Uncontrolled variation is the enemy of quality. — W. Edwards Deming

quote by W. Edwards Deming

A bad system will beat a good person every time. — W. Edwards Deming

quote by W. Edwards Deming

Quality is everyone's responsibility. — W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. — W. Edwards Deming

What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them. — W. Edwards Deming

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force — W. Edwards Deming

Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing? — W. Edwards Deming

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options. — W. Edwards Deming

No one can measure the loss of business that may arise from a defective item that goes out to a customer. — W. Edwards Deming

The most basic problem is that performance appraisals often don't accurately assess performance. — W. Edwards Deming

The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming

A goal without a method is nonsense. — W. Edwards Deming

Scrap doesn't come for free, we pay someone to make it. — W. Edwards Deming

Zero defects is a super highway going down the tube. — W. Edwards Deming

To copy is to invite disaster. — W. Edwards Deming

Profit in business comes from repeat customers — W. Edwards Deming

Adopt a new philosophy of cooperation (win-win) in which everybody wins. — W. Edwards Deming

The aim of education should be to preserve and nurture the yearning for learning that a child is born with. — W. Edwards Deming

Hold everybody accountable? Ridiculous! — W. Edwards Deming

Innovation comes from the producer - not from the customer. — W. Edwards Deming

Quality begins with the intent, which is fixed by management. — W. Edwards Deming

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem". — W. Edwards Deming

The emphasis should be on why we do a job. — W. Edwards Deming

When a worker has reached a stable state, further training will not help him. — W. Edwards Deming

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. — W. Edwards Deming

Meeting specifications is not enough. — W. Edwards Deming

The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term. — W. Edwards Deming

Eliminate numerical quotas, including Management by Objectives. — W. Edwards Deming

Monetary rewards are not a substitute for intrinsic motivation. — W. Edwards Deming

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge. — W. Edwards Deming

You do not find knowledge in a dictionary, only information. — W. Edwards Deming

There is very little evidence that we give a hoot about profit. — W. Edwards Deming

You can not hear what you do not understand. — W. Edwards Deming

There must be consistency in direction. — W. Edwards Deming

Everyone is a customer for somebody, or a supplier to somebody. — W. Edwards Deming

Learning is not compulsory... neither is survival. — W. Edwards Deming

The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas. — W. Edwards Deming

Let us ask our suppliers to come and help us to solve our problems. — W. Edwards Deming

You can not define being exactly on time. — W. Edwards Deming

We want best efforts guided by theory. — W. Edwards Deming

Any two people have different ideas of what is important. — W. Edwards Deming

'Quality' means what will sell and do a customer some good - at least try to. — W. Edwards Deming

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer. — W. Edwards Deming

Retroactive management emphasizes the bottom line. — W. Edwards Deming

We must satisfy our customers. — W. Edwards Deming

It does not happen all at once. There is no instant pudding. — W. Edwards Deming

The aim should be to work on the method of management. — W. Edwards Deming

Transformation is not automatic. It must be learned; it must be led. — W. Edwards Deming

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain. — W. Edwards Deming

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make. — W. Edwards Deming

Life Lessons by W. Edwards Deming

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W. Edwards Deming believed in the power of continuous improvement and quality control. He taught that by focusing on the process of production, rather than the individual worker, businesses could improve their products and services. He also believed that management should take responsibility for the success or failure of their organizations.

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