It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.— Joseph M. Juran
Delighting Quality Management quotations
Improve quality, you automatically improve productivity.
The confidence people have in their beliefs is not a measure of the quality of evidence but of the coherence of the story the mind has managed to construct.
Pressure is something you feel when you do not know what you are doing.
...every successful quality revolution has included the participation of upper management. We know of no exceptions.
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.
You're at your best when you don't know what you're doing.
To have compassion for those who suffer is a human quality which everyone should possess, especially those who have required comfort themselves in the past and have managed to find it in others.
When you don't know what you're doing, fake it.
The more you discipline yourself to use your time well, the happier you will feel and the better will be the quality of your life in every area.
We must define quality as conformance to specifications if we are to manage it.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
If I Had To Sum Up In One Word The Qualities That Make Up A Good Manager, I'd Say Decisiveness.
Experience comes from bad judgment.
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.
Quality starts in the boardroom.
It is not shortage of time that should worry us, but the tendency for the majority of time to be spent in low-quality ways.
Education is a very empowering experience, so many people who went to school also managed to improve their quality of life much faster because they could get a job, they could get money. Once people see that you improve your life if you are educated, then education becomes a valuable tool and people want it.
We only want to link up with people whom we like, admire, and trust.
... We do not wish to join with managers who lack admirable qualities, no matter how attractive the prospects of their business. We've never succeeded in making a good deal with a bad person.
In financial services, if you want to be the best in the industry, you first have to be the best in risk management and credit quality. It's the foundation for every other measure of success. There's almost no room for error.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
Cease dependence on inspection to achieve quality.
Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
The more you hardwire a company on total quality management, the more it is going to hurt breakthrough innovation.
It may be that the very qualities that help people get ahead are the ones that make them ill-suited for managing crises. It's hard to prepare for the worst when you think you're the best.
Real investment risk is measured not by the percent that a stock may decline in price in relation to the general market in a given period, but by the danger of a loss of quality and earnings power through economic changes or deterioration in management.
The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement.
Quality begins with the intent, which is fixed by management.
Quality, quality, quality: never waver from it, even when you don't see how you can afford to keep it up. When you compromise, you become a commodity and then you die
With just a little education and practice on how to manage your emotions, you can move into a new experience of life so rewarding that you will be motivated to keep on managing your emotional nature in order to sustain it. The payoff is delicious in terms of improved quality of life.
Commercialism is doing well that which should not be done at all.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
The late W. Edwards Deming, guru of Quality management, once declared, 'The most important things we need to manage can't be measured.' If that’s true of what we need to manage, it should be even more obvious that it’s true of what we need to teach.
It is not enough to have great qualities; We should also have the management of them.
People love fast. When you're fast people think you're smart, think your products are of higher quality, think your management is of higher quality, think that you're worth more and they're willing to pay more money for it. So, I'm really big into speed.
The fastest growing segment of the population in the world right now is over the age of 90, and in some cases over the age of 100 in some countries. So people are living longer. And even though much of it is attributed to modern medicine, it's not. It's lifestyle. It's nutrition. It's the quality of exercise, the ability to manage stress.