We must define quality as conformance to specifications if we are to manage it. — Phil Crosby
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. — Joseph M. Juran
...every successful quality revolution has included the participation of upper management. We know of no exceptions. — Joseph M. Juran
All of management's efforts for Kaizen boil down to two words: customer satisfaction. — Masaaki Imai
Quality control is applicable to any kind of enterprise. In fact, it must be applied in every enterprise. — Kaoru Ishikawa
All management is the management of promises. — Tony Robbins
Quality control which cannot show results is not quality control. Let us engage in QC which makes so much money for the company that we do not know what to do with it. — Kaoru Ishikawa
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. — Tom Peters
As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools. — Kaoru Ishikawa
Quality comes not from inspection, but from improvement of the production process. — W. Edwards Deming
Quality control starts and ends with training. — Kaoru Ishikawa
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. — Phil Crosby
Improve quality, you automatically improve productivity. — W. Edwards Deming
Management is the art of getting things done through people. — Mary Parker Follett
Quality is never an accident. It is always the result of intelligent effort. — John Ruskin
Quality Management Image Quotes
The happiness of your life depends upon the quality of your thoughts.
Quality Manager Quotes
The confidence people have in their beliefs is not a measure of the quality of evidence but of the coherence of the story the mind has managed to construct. — Daniel Kahneman
Pressure is something you feel when you do not know what you are doing. — Chuck Noll
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. — Stephen Covey
Management is doing things right; Leadership is doing the right things.
Artists who are able to continually create great works throughout their lives often manage to preserve these childlike qualities. Practicing a way of being that allows you to see the world through uncorrupted, innocent eyes can free you to act in concert with the universe’s timetable. — Rick Rubin
You're at your best when you don't know what you're doing. — Paul Stanley
To have compassion for those who suffer is a human quality which everyone should possess, especially those who have required comfort themselves in the past and have managed to find it in others. — Giovanni Boccaccio
When you don't know what you're doing, fake it. — Jill Shalvis
The more you discipline yourself to use your time well, the happier you will feel and the better will be the quality of your life in every area. — Brian Tracy
If I Had To Sum Up In One Word The Qualities That Make Up A Good Manager, I'd Say Decisiveness. — Lee Iacocca
Most people are concerned only with what they can get from the world, but it is what we are able to give to others that determines the quality of our life — Mata Amritanandamayi
Proactively bring passion to everything you touch, to everything you do. No matter what task is in front of you, bring as much enthusiasm and energy to it as you possibly can. Bring your full attention, your full presence, the Godlike quality that each of us has within, to every task in your day. — Marie Forleo
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker
Simply be the qualities you seek in others.
If we truly think of Christ as our source of holiness, we shall refrain from anything wicked or impure in thought or act and thus show ourselves to be worthy bearers of his name. For the quality of holiness is shown not by what we say but by what we do in life. — Gregory of Nyssa
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money. — Phil Crosby
The quality, not the longevity, of one's life is what is important. — Martin Luther King, Jr.
Until we can manage time, we can manage nothing else.
By breaking down our sense of self-importance, all we lose is a parasite that has long infected our minds. What we gain in return is freedom, openness of mind, spontaneity, simplicity, altruism: all qualities inherent in happiness. — Matthieu Ricard
Confidence is at the root of so many attractive qualities - a sense of humor, a sense of style, a willingness to be who you are no matter what anyone else might think or say. — Wentworth Miller
Read first the best books. The important thing for you is not how much you know, but the quality of what you know. — Desiderius Erasmus
At 30 a man should know himself like the palm of his hand, know the exact number of his defects and qualities, know how far he can go, foretell his failures - be what he is. And, above all, accept these things. — Albert Camus
Quality Cost Quotes
Cost is more important than quality but quality is the best way to reduce cost. — Genichi Taguchi
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process. — W. Edwards Deming
The meal eaten at a tradesman's restaurant is expensive. — Turkish Proverbs
Quality is remembered long after price is forgotten. — Aldo Gucci
The cost of quality is the expense of doing things wrong. — Phil Crosby
If you want to improve how you manage your time, stop doing what doesn't need to be done.
It's easier to build a business around a first-class product, even if it's a more expensive product to produce. — Jared Kushner
The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business. — Subir Chowdhury
The CARE bill is an important piece of patient-care legislation. It will improve the quality of radiologic procedures performed throughout the United States as well as assist in reducing the cost incurred by the Federal government for these procedures. — Charles W. Pickering
There is one rule for the industrialist and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible. — Henry Ford
Quality Improvement Quotes
The most dangerous kind of waste is the waste we do not recognize. — Shigeo Shingo
Movement is life. Life is a process. Improve the quality of the process and you improve the quality of life itself. — Moshe Feldenkrais
The ideas of control and improvements are often confused with one another. This is because quality control and quality improvement are inseparable. — Kaoru Ishikawa
A quality life demands quality questions.
Eugenics is the study of the agencies under social control that may improve or impair the racial qualities of future generations either physically or mentally. — Francis Galton
Don’t hope for better. Just be better. Be something better. Be more compassionate, more resilient, more humble, more disciplined. — Mark Manson
I have never doubted the importance of melody. I like melody very much, and I consider it the most important element in music, and I labour many years on the improvement of its quality in my compositions. — Sergei Prokofiev
Be happy with the little you have, there are some people with nothing who still manage to smile
In the 21st century, I think the heroes will be the people who will improve the quality of life, fight poverty and introduce more sustainability. — Bertrand Piccard
Actions that soften life's quality should be identified, irrespective of whether they meet the classic addiction definition, aiming to help people improve. — Gary Brecka
You could move.' ---"Dear Abby" responds to a reader who complained that a gay couple was moving in across the street and wanted to know what he could do to improve the quality of the neighborhood. — Abigail Van Buren
If we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgments. — Malcolm Gladwell
Quality Control Quotes
Leadership is the sum of those qualities of intellect, human understanding, and moral character that enables a person to inspire and control a group of people successfully. — John A. Lejeune
As with many other things, there is a surprising amount of prejudice against quality control, but the proof of the pudding is still in the eating. — Kaoru Ishikawa
If you want something done right, you have to do it yourself. — English Proverbs
Entrepreneurship isn't about luck, it's about vision, time management, creativity, determination and goals.
A good shot must necessarily be a good man since the essence of good marksmanship is self-control and self-control is the essential quality of a good man. — Theodore Roosevelt
A good conductor ought to be a good chauffeur; the qualities that make the one also make the other. They are concentration, an incessant control of attention, and presence of mind; the conductor only has to add a little sense of music. — Sergei Rachmaninoff
Perfection Is Procrastination Masquerading as Quality Control. — Chris Williamson
I believe empathy is the most essential quality of civilization.
The number of strokes to the inch controls the pitch of the note: the more, the higher the pitch; the fewer, the lower the pitch, the size of the stroke controls the loudness... the tone quality is the most difficult element to control, it is made by the shape of the strokes. — Norman McLaren
If you think about the role of randomness in the world, there's so much that's not in your control. But one thing that's within your control is the quality of your output. You should have a simple goal of putting out a product that's the highest quality you can. — Howard S. Marks
I don't think all of my ideas are good. It's almost easier when people are critical of you because it helps with the quality control. — Seth Rogen
It is quality rather than quantity that matters. — Seneca
Quality In Business Quotes
The Power of WHO provides great lessons about how to succeed in business and in life. If you surround yourself with quality people and great friends, the sky's the limit. — Wayne Gretzky
The greatest felony in the news business today is to be behind, or to miss a big story. So speed and quantity substitute for thoroughness and quality, for accuracy and context. — Carl Bernstein
In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don't have the first, the other two will kill you. — Warren Buffett
When you're out of quality, you're out of business. — Phil Crosby
Ranchers need clean water for their stock, farmers need it for their crops, every employer needs it to stay in business, and every living thing needs it for life... The law needs to be clear to protect water quality and the rights of landowners. — Mark Udall
The quality of your business is directly proportional to the quality of the people you hire which is directly proportional to your character and your ability to cast a clear vision and how they fit in it. — Alex Hormozi
How you manage truth greatly affects how you manage your life.
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra
The greatest results in life are usually attained by simple means and the exercise of ordinary qualities. These may for the most part be summed up in these two - common sense and perseverance. — Owen Feltham
Patience is the most necessary quality for business, many a man would rather you heard his story than grant his request.
It is by attempting to reach the top in a single leap that so much misery is produced in the world. — William Cobbett
Quality Service Quotes
The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton
Without community service, we would not have a strong quality of life. It's important to the person who serves as well as the recipient. It's the way in which we ourselves grow and develop. — Dorothy Height
The number of those who do selfless public service and those who serve without expecting any return, should increase. Their sterling qualities should show the way to the people at large. Their life would be a model to show how man should conduct himself in public life. — Periyar E. V. Ramasamy
Tolerance and compassion are qualities of fearless people.
True loyalty is that quality of service that grows under adversity and expands in defeat. Any street urchin can shout applause in victory, but it takes character to stand fast in defeat. One is noise - the other, loyalty. — Fielding H. Yost
All the impoverishing effects of socialism are with us in the U.S.: reduced levels of investment and saving, the misallocation of resources, the overutilization and vandalization of factors of production, and the inferior quality of products and services. — Hans-Hermann Hoppe
One lesson that every nation can learn from China is to focus more on creating village-level enterprises, quality health services and educational facilities. — A. P. J. Abdul Kalam
Do what you do so well that they will want to see it again and bring their friends. — Walt Disney
I have always thought of our Service as an institution, more than any other bureau, engaged in a field essentially of morality--the aim of man to rise above himself, and to choose the option of quality rather than material superfluity. — Freeman Tilden
If you do it first class and you don't compromise values, and you don't compromise quality, and you don't compromise service, and you don't compromise cleanliness, then everybody else who is the competitor has got to play catch-up. — Ray Kroc
Business Management Quotes
The essence of strategy is choosing what not to do. — Michael Porter
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things. — Ronald Reagan
As a goalkeeper you need to be good at organising the people in front of you and motivating them. You need to see what's going on and react to the threats. Just like a good manager in business. — Peter Shilton
Since retiring from the FBI in 2007, I've traveled the world and worked with everyone from CEOs to their managers and everyday workers on how to apply techniques from hundreds of high-stakes, life-or-death negotiations to business negotiations. — Chris Voss
If you begin to think business whether you own it or work for it like you would a well managed sports team you will learn a lot of very interesting lessons — Strive Masiyiwa
What’s kept me intrigued is that it is one of the few jobs where everyday you can study something new. You are constantly learning about new businesses, new situations, new management teams, new issues. So it’s infinitely challenging. — Bill Ackman
My father was a middle manager at an oil company, but I never knew anything about his work. Whatever business acumen I have just got gleaned over the years. — Donna Mills
My biggest regret in business is not starting sooner. It took 4 years to build my first website, but the day I actually started to build my website it only took me 10 hours. — Alex Hormozi
The untold secret of McDonald’s is that when you sell a restaurant to a franchisee, sales typically go up a lot because the franchisees do a much better job managing the store. — Bill Ackman
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required. — W. Edwards Deming
It is not shortage of time that should worry us, but the tendency for the majority of time to be spent in low-quality ways. — Richard Koch
Education is a very empowering experience, so many people who went to school also managed to improve their quality of life much faster because they could get a job, they could get money. Once people see that you improve your life if you are educated, then education becomes a valuable tool and people want it. — Wangari Maathai
We only want to link up with people whom we like, admire, and trust. ... We do not wish to join with managers who lack admirable qualities, no matter how attractive the prospects of their business. We've never succeeded in making a good deal with a bad person. — Warren Buffett
In financial services, if you want to be the best in the industry, you first have to be the best in risk management and credit quality. It's the foundation for every other measure of success. There's almost no room for error. — John G. Stumpf
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay — W. Edwards Deming
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place. — W. Edwards Deming
The more you hardwire a company on total quality management, the more it is going to hurt breakthrough innovation. — Vijay Govindarajan
It may be that the very qualities that help people get ahead are the ones that make them ill-suited for managing crises. It's hard to prepare for the worst when you think you're the best. — James Surowiecki
Real investment risk is measured not by the percent that a stock may decline in price in relation to the general market in a given period, but by the danger of a loss of quality and earnings power through economic changes or deterioration in management. — Benjamin Graham
The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate orders to his subordinates to carry out his plans... A good modern manager is like a good coach who leads and encourages his team in never-ending quality improvement. — George E. P. Box
Quality begins with the intent, which is fixed by management. — W. Edwards Deming
Quality, quality, quality: never waver from it, even when you don't see how you can afford to keep it up. When you compromise, you become a commodity and then you die — Gary Hirshberg
With just a little education and practice on how to manage your emotions, you can move into a new experience of life so rewarding that you will be motivated to keep on managing your emotional nature in order to sustain it. The payoff is delicious in terms of improved quality of life. — Doc Childre
Commercialism is doing well that which should not be done at all. — Gore Vidal
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow. — W. Edwards Deming
The late W. Edwards Deming, guru of Quality management, once declared, 'The most important things we need to manage can't be measured.' If that’s true of what we need to manage, it should be even more obvious that it’s true of what we need to teach. — Alfie Kohn
It is not enough to have great qualities; We should also have the management of them. — Francois de la Rochefoucauld
People love fast. When you're fast people think you're smart, think your products are of higher quality, think your management is of higher quality, think that you're worth more and they're willing to pay more money for it. So, I'm really big into speed. — Brian Tracy
The fastest growing segment of the population in the world right now is over the age of 90, and in some cases over the age of 100 in some countries. So people are living longer. And even though much of it is attributed to modern medicine, it's not. It's lifestyle. It's nutrition. It's the quality of exercise, the ability to manage stress. — Deepak Chopra
I have worked with a lot of different great people. One of the things my partner, my manager Judy Weinstein, instilled in [David] Morales and myself is that the quality goes in before the name goes home. — Frankie Knuckles
Government schools can go for decades delivering low-quality services, and what's the result? The people who manage it earn higher pay. It's nearly impossible to fire the incompetents. And, taxpayers, who support the service, are given higher tax bills. — Walter E. Williams
Possibly the biggest issue, however, is that performance appraisals focus managers attention on precisely the wrong thing: individual people. As W. Edwards Deming, the father of the quality movement, taught a long time ago, company performance often results more from variations in systems than from the individuals doing the work. — Jeffrey Pfeffer
Bollywood has got this rare quality where it dances, but it still has a depth of a sad song at the same time. It's really strange. They kind of manage to do two things at once. We do a ballad, or a dance song, and it's very difficult. They kind of mix those two things together. It's pretty impressive, beautiful music. — Patrick Watson
The manager-leader of the future should combine in one personality the robust, realistic quality of the man of action with the insight of the artist, the religious leader, the poet, who explains man to himself. The man of action alone or the man of contemplation alone will not be enough; these two qualities together are required. — David Lilienthal
No nation has embraced Total Quality Management, e-commerce and e-government with greater enthusiasm than Dubai. Such innovations have given Dubai a competitive edge and an accelerated growth rate that few could match. — Abdul Aziz Al Ghurair
Doing the right things for the right reason in the right way is the key to Quality of Life! — Stephen Covey
Quality, productivity, and innovation can be significantly increased if companies provide all employees with practical tools for exploiting potential information — William Hunter
The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved. — George E. P. Box
In Conclusion
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