Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders.— Philip Kotler
Spectacular Customer Satisfaction quotations
Look at a day when you are supremely satisfied at the end. It's not a day when you lounge around doing nothing; it's when you've had everything to do, and you've done it.
The goal as a company is to have customer service that is not just the best, but legendary.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
Wake up with determination. Go to bed with satisfaction.
Customer satisfaction is worthless. Customer loyalty is priceless.
Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves
If you're not serving the customer, your job is to be serving someone who is.
Wake up determined to go to sleep satisfied.
The first step in exceeding your customer's expectations is to know those expectations.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Know what your customers want most and what your company does best. Focus on where those two meet.
Customers will never love a company until the employees love it first.
If you make a sale, you can make a living.
If you make an investment of time and good service in a customer, you can make a fortune.
Unless you have 100% customer satisfaction, you must improve.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
Don't find customers for your products, find products for your customers.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
All of management's efforts for Kaizen boil down to two words: customer satisfaction.
Do what you do so well that they will want to see it again and bring their friends.
Be grateful, never satisfied.
Customer service shouldn't just be A department, it should be the entire company.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
As a well spent day brings happy sleep, so a life well spent brings happy death.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
That only a few, under any circumstances, protest against the injustice of long-established laws and customs, does not disprove the fact of the oppressions, while the satisfaction of the many, if real only proves their apathy and deeper degradation.
We're all consumers. The consumer is not a moron; she is your wife.
Don't go into business with the sole objective of making lot of money.
If you put service, quality, and customer satisfaction first-the money will follow.
Customer service is the new marketing.
There is only one boss. The customer.
Every dog must have his day.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
You can't delegate growth or customer satisfaction.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
I think everybody should get rich and famous and do everything they ever dreamed of so they can see that it's not the answer.
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
Every great business is built on friendship.
Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?
If you wish to prosper, let you customer prosper.
The longer you wait, the harder it is to provide outstanding customer service.
The single most important thing is to make people happy.
If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
I always want to know whether the customers are satisfied;
customer satisfaction is, after all, my ultimate goal!
We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.
What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.