Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders.— Philip Kotler
Spectacular Customer Satisfaction quotations
The goal as a company is to have customer service that is not just the best, but legendary.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
Customer satisfaction is worthless. Customer loyalty is priceless.
The first step in exceeding your customer's expectations is to know those expectations.
Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves
If you're not serving the customer, your job is to be serving someone who is.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Know what your customers want most and what your company does best. Focus on where those two meet.
If you make a sale, you can make a living.
If you make an investment of time and good service in a customer, you can make a fortune.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
Unless you have 100% customer satisfaction, you must improve.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
All of management's efforts for Kaizen boil down to two words: customer satisfaction.
Do what you do so well that they will want to see it again and bring their friends.
Customer service shouldn't just be A department, it should be the entire company.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
That only a few, under any circumstances, protest against the injustice of long-established laws and customs, does not disprove the fact of the oppressions, while the satisfaction of the many, if real only proves their apathy and deeper degradation.
Don't go into business with the sole objective of making lot of money.
If you put service, quality, and customer satisfaction first-the money will follow.
Customer service is the new marketing.
There is only one boss. The customer.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
You can't delegate growth or customer satisfaction.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
Every great business is built on friendship.
Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
The longer you wait, the harder it is to provide outstanding customer service.
The single most important thing is to make people happy.
If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
I always want to know whether the customers are satisfied;
customer satisfaction is, after all, my ultimate goal!
We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.