Every business is a service business. Does your service put a smile on the customer's face?— Philip Kotler
Fulfilling Customer Service quotations
The goal as a company is to have customer service that is not just the best, but legendary.
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen.
Good leaders must first become good servants.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
Customer satisfaction is worthless. Customer loyalty is priceless.
After-sales service is more important than assistance before sales.
It is through such service that one gets permanent customers.
The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'.
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
Get closer than ever to your customers.
So close that you tell them what they need well before they realize it themselves
If you're not serving the customer, your job is to be serving someone who is.
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.
In this age, the mere example of non-conformity, the mere refusal to bend the knee to custom, is itself a service. Precisely because the tyranny of opinion is such as to make eccentricity a reproach, it is desirable, in order to break through that tyranny, that people should be eccentric.
Worry about being better; bigger will take care of itself
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.
The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether you get customers or not. If people decide to eat out less during a recession, the first restaurants that they will cut out are the ones that don't do a great job.
Every customer interaction is a marketing opportunity.
If you go above and beyond on the customer service side, people are much more likely to recommend you.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
You‘ve got to start with the customer experience and work back toward the technology - not the other way around.
The future belongs to brands that do more than pay lip-service to real dialogue and recognise that their customers want them to believe in something.
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect.
Successful companies create value by providing products or services their customers value more highly than available alternatives. They do this while consuming fewer resources, leaving more resources available to satisfy other needs in society. Value creation involves making people's lives better. It is contributing to prosperity in society.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
If you make a sale, you can make a living.
If you make an investment of time and good service in a customer, you can make a fortune.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Don't make promises unless you will keep them.
Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Unless you have 100% customer satisfaction, you must improve.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Good service leads to multiple sales.
If you take good care of your customers, they will open doors you could never open by yourself.
Better service for the customer is for the good of the public, and this is the true purpose of enterprise.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.