The only thing that counts is a satisfied customer. — Jan Carlzon
A satisfied customer is the best business strategy of all. — Michael Leboeuf
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer
All of management's efforts for Kaizen boil down to two words: customer satisfaction. — Masaaki Imai
The well-satisfied customer will bring the repeat sale that counts. — James Cash Penney
Companies don't give job security. Only satisfied customers do. — Jack Welch
Unless you have 100% customer satisfaction, you must improve. — Horst Schulze
The best advertising is done by satisfied customers. — Philip Kotler
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers. — Konosuke Matsushita
Personal satisfaction is the most important ingredient of success. — Denis Waitley
Quality, service, cleanliness, and value. — Steven J. Ross
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways. — Richard Branson
My satisfaction comes from my commitment to advancing a better world. — Faye Wattleton.
The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference. — Sam Walton
The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton
Short Customs Quotes
Every business is a service business. Does your service put a smile on the customer's face? — Philip Kotler
The successful salesperson cares first for the customer, second for the products. — Philip Kotler
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen. — Willy Brandt
Good leaders must first become good servants. — Robert K. Greenleaf
The greatest accomplishment of a bartender lies in his ability to exactly suit his customer. . . — Harry Gordon Johnson
Never treat your audience as customers, always as partners. — Jimmy Stewart
The best marketing doesn't feel like marketing. — Tom Fishburne
There are as many customs as houses. — Hungarian Proverbs
You can’t charge a premium price for giving people what they expect… — Bernard Arnault
Customs Image Quotes
Customer needs may vary, but their bias for quality never does. — J. Willard Marriott
What is good for our customers is also in the long run good for us. — Ingvar Kamprad
The purpose of a business is to create a customer. — Peter Drucker
Customers will never love a company until the employees love it first.
Good Customer Satisfaction Quotes
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. — Don Porter
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune. — Jim Rohn
Make your product easier to buy than your competition, or you will find your customers buying from them, not you. — Mark Cuban
Don't find customers for your products, find products for your customers.
There is only one boss. The customer. — Sam Walton
Inspiring Customer Satisfaction Quotes
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker
If you're not serving the customer, your job is to be serving someone who is. — Jan Carlzon
Know what your customers want most and what your company does best. Focus on where those two meet. — Kevin Stirtz
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee. — Horst Schulze
Do what you do so well that they will want to see it again and bring their friends. — Walt Disney
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will. — Bill Gates
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right. — Jeff Bezos
Customer service is the new marketing. — Derek Sivers
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. — Douglas A. Warner III
Satisfied Customers Quotes
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability. — Anne M. Mulcahy
You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back. — Alexander Turney Stewart
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living. — Sam Walton
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans. — Ken Blanchard
What pays under capitalism is satisfying the common man, the customer. The more people you satisfy, the better for you. — Ludwig von Mises
A satisfied customer. We should have him stuffed. — John Cleese
No sale is really complete until the product is worn out, and the customer is satisfied. — L.L. Bean
The customer is an object to be manipulated, not a concrete person whose aims the businessman is interested to satisfy. — Erich Fromm
I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal! — Niki Lauda
Satisfied customers are apathetic. Loyal customers will be your advocate. — Jeffrey Gitomer
Customer Service Quotes
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity. — Azim Premji
The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'. — Bernard Madoff
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves — Steve Jobs
Worry about being better; bigger will take care of itself — Gary Comer
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships. — H. Ross Perot
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect. — Oren Arnold
In this age, the mere example of non-conformity, the mere refusal to bend the knee to custom, is itself a service. Precisely because the tyranny of opinion is such as to make eccentricity a reproach, it is desirable, in order to break through that tyranny, that people should be eccentric. — John Stuart Mill
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. — Jan Carlzon
The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether you get customers or not. If people decide to eat out less during a recession, the first restaurants that they will cut out are the ones that don't do a great job. — Michael Symon
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you. — Stewart Butterfield
Happy Customer Quotes
We are very committed to listening to our customers’ feedback and making changes to deliver happiness to our users. — Eric Yuan
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. — Herb Kelleher
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works. — Herb Kelleher
The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy. — Jack Ma
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy. — Kevin Stirtz
... Our first priority should be the people who work for the companies, then the customers, then the shareholders. Because if the staff are motivated then the customers will be happy, and the shareholders will then benefit through the company's success. — Richard Branson
The most successful marketer becomes part of the lives of their followers. They follow back. They wish happy birthday. They handle problems their customers have with products or service. They grow their businesses and brands by involving themselves in their own communities. — Marsha Collier
The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience. — Mario Batali
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. — Derek Sivers
Custom, law bent my first years to the religion of the happy Muslims. I see it too clearly: the care taken of our childhood forms our feelings, our habits, our belief. By the Ganges I would have been a slave of the false gods, a Christian in Paris, a Muslim here. — Voltaire
Customer Experience Quotes
Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers. — Jerome Powell
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. — Jeff Bezos
It’s important to treat your customers like guests and give them a great experience every time they come to your restaurant. — Glen Bell
You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact. — David Neeleman
You‘ve got to start with the customer experience and work back toward the technology - not the other way around. — Steve Jobs
Highly engaged employees make the customer experience. Disengaged employees break it. — Timothy R. Clark
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. — Francois de la Rochefoucauld
Accepting the key premise that the learner is the primary customer of schooling means others follow naturally. ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured. — David Hood
You don't earn loyalty in a day. You earn loyalty day-by-day. — Jeffrey Gitomer
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them! — Ben Cohen
Satisfaction Quotes
I love being part of something that is working toward a greater goal, and there's no more satisfaction in life than achieving those goals as a team and being a part of that team. — Jim Harbaugh
Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders. — Philip Kotler
People count with self-satisfaction the number of times they have recited the name of God on their prayer beads, but they keep no beads for reckoning the number of idle words they speak. — Al-Ghazali
Never give up prayer, and should you find dryness and difficulty, persevere in it for this very reason. God often desires to see what love your soul has, and love is not tried by ease and satisfaction. — John of the Cross
Do you know why people like violence? It is because it feels good. Humans find violence deeply satisfying. But remove the satisfaction, and the act becomes hollow. — Alan Turing
An honest public servant can't become rich in politics. He can only attain greatness and satisfaction by service. — Harry S. Truman
True motivation comes from achievement, personal development, job satisfaction, and recognition. — Frederick Herzberg
Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming. — John Wooden
I insist you to strive. Work, Work and only work for satisfaction with patience, humbleness and serve thy nation. — Muhammad Ali Jinnah
Disciplining yourself to do what you know is right and important, although difficult, is the highroad to pride, self-esteem, and personal satisfaction. — Margaret Thatcher
Customer Support Quotes
No written law has ever been more binding than unwritten custom supported by popular opinion. — Carrie Chapman Catt
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. — Sam Walton
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. — Mahatma Gandhi
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. — Chip R. Bell
Treat customer support as a product. — Keith Rabois
Habits and customs are a convenience devised for the support of timid natures who dare not allow their souls free play. — Virginia Woolf
Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference. — Bill Gates
Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou. — Dave Barry
The longer you wait, the harder it is to provide outstanding customer service. — Bill Davidow
Love Satisfaction Quotes
I used to care about how I looked. Now I don’t care as much. Maybe it’s because I’m so handsome. — James Franco
Ordinary love is selfish, darkly rooted in desires and satisfactions. Divine love is without condition, without boundary, without change. The flux of the human heart is gone forever at the transfixing touch of pure love. — Sri Yukteswar Giri
You have to love what you do, and you have to need it like you need air. And there's nothing else that would give me the same degree of satisfaction as acting, which is why I can't walk away from it. — Wentworth Miller
When the satisfaction or the security of another person becomes as significant to one as one's own satisfaction or security, then the state of love exists. Under no other circumstances is a state of love present, regardless of the popular usage of the term. — Harry Stack Sullivan
When you fall in love with the process rather than the product, you don’t have to wait to give yourself permission to be happy. You can be satisfied anytime your system is running. And a system can be successful in many different forms, not just the one you first envision. — James Clear
I’d rather be poor doing something that I loved than rich doing something that I hated. — Tom Bilyeu
It is an essential part of the interpretive work that it should keep in step with fluctuations between love and hatred, between happiness and satisfaction on the one hand and persecutory anxiety and depression on the other. — Melanie Klein
It is attachment to creatures and to self-satisfaction that weakens the blessings of love in your heart. You must die to all that, if you wish the pure love of God to reign therein. — Margaret Mary Alacoque
I want to say somewhere: I've tried to be forgiving. And yet. There were times in my life, whole years, when anger got the better of me. Ugliness turned me inside out. There was a certain satisfaction in bitterness. I courted it. It was standing outside, and I invited it in. — Nicole Krauss
The real practice of love goes beyond satisfaction and dissatisfaction. Wallowing in pleasure can be just as limiting as wallowing in pain if you don't open your heart beyond the satisfaction of your personal emotional needs. — David Deida
Customer Loyalty Quotes
The first step in exceeding your customer's expectations is to know those expectations. — Roy H. Williams
I learned early on that if you take care of your employees, they will take care of your customers, and the business will take care of itself. — Glen Bell
The fact that I could (and often did) build a relationship with my customers was my unfair advantage over my biggest competitors. — Pat Flynn
Enterprise customers have been working together with us for a long time, they trust us, and we just keep everything open and transparent. — Eric Yuan
We expect our employees to care about the community, the company, their teammates, customers, and themselves. — Eric Yuan
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra
Getting existing customers to pay more money is much easier than acquiring new users. — Cliff Lerner
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. — Jeff Bezos
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you. — Jeffrey Gitomer
What’s kept me intrigued is that it is one of the few jobs where everyday you can study something new. You are constantly learning about new businesses, new situations, new management teams, new issues. So it’s infinitely challenging. — Bill Ackman
There are countless studies on the negative spillover of job pressures on family life, but few on how job satisfaction enhances the quality of family life. — Albert Bandura
I suppose if you've never bitten your nails, there isn't any way to explain the habit. It's not enjoyable, really, but there is a certain satisfaction - pride in a job well done. — Anderson Cooper
If what you're working for really matters, you'll give it all you've got. — Nido R Qubein
Good information architecture makes users less alienated and suppressed by technology. It simultaneously increases human satisfaction and your company's profits. Very few jobs allow you to do both at the same time, so enjoy. — Jakob Nielsen
Focusing on strengths is the surest way to greater job satisfaction, team performance and organizational excellence. — Marcus Buckingham
Odd, the years it took to learn one simple fact: that the prize just ahead, the next job, publication, love affair, marriage always seemed to hold the key to satisfaction but never, in the longer run, sufficed. — Carolyn Heilbrun
We were created for meaningful work, and one of life's greatest pleasures is the satisfaction of a job well done. — John C. Maxwell
Satisfaction comes from the inside out, so people keep gravitating from things externally to try to fill something - get a man to complete them, get money to complete them, get a job to complete them and still find themselves frustrated. — Paula White
The really happy people are those who have broken the chains of procrastination, those who find satisfaction in doing the job at hand. They're full of eagerness, zest, productivity. You can be, too. — Norman Vincent Peale
Customer Relationship Quotes
Your clients are critical to your business. Don't lose touch with who they are and why they've chosen to do business with you. — Lewis Howes
Giving customers and prospects a glimpse into the entrepreneur's life and mindset can allow them to cultivate a deeper relationship with customers separately from the brand. — Lewis Howes
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. — Susan Ward
To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers. — James Hunter
Great salespeople are relationship builders who provide value and help their customers win. — Jeffrey Gitomer
Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust. — Howard Schultz
In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer's needs, and it must provide a product that delivers the promised benefits. — Jay Conrad Levinson
Our business is about technology, yes. But it's also about operations and customer relationships. — Michael Dell
Social media changes the relationship between companies and customers from master and servant, to peer to peer. — Jay Baer
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship. — Mark Cuban
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. — Sam Walton
All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes. — Taiichi Ohno
Human behavior is subject to the same laws as any other natural phenomenon. Our customs, behaviors, and values are byproducts of our culture. No one is born with greed, prejudice, bigotry, patriotism and hatred; these are all learned behavior patterns. If the environment is unaltered, similar behavior will reoccur. — Jacque Fresco
Grant me the ability to be alone, May it be my custom to go outdoors each day among the trees and grasses among all growing things and there may I be alone, and enter into prayer to talk with the one that I belong to. — Nachman of Breslov
This country, the Republic of Indonesia, does not belong to any group, nor to any religion, nor to any ethnic group, nor to any group with customs and traditions, but the property of all of us from Sabang to Merauke! — Sukarno
Like Jim Crow (and slavery), mass incarceration operates as a tightly networked system of laws, policies, customs, and institutions that operate collectively to ensure the subordinate status of a group defined largely by race. — Michelle Alexander
Many of the customers here are traveling all over the world so they need multiple types of clothes. That's one thing about Urban Zen - it is seasonless and it is timeless. So it's not about the fashion of a moment saying, "I have to have it now." It's something that you become a part of...sort of like a sari. — Donna Karan
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. — Mahatma Gandhi
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. — Henry Ford
The IKEA spirit is strong and living reality. Simplicity in our behavior gives us strength. Simplicity and humbleness characterize us in our relations with each others, our suppliers and our customers. — Ingvar Kamprad
We are victims of evil customs. It is a crime against humanity that our women are shut up within the four walls of the houses as prisoners. There is no sanction anywhere for the deplorable condition in which our women have to live. — Muhammad Ali Jinnah
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. — Thomas J. Peters
There is no more ridiculous custom than the one that makes you express sympathy once and for all on a given day to a person whose sorrow will endure as long as his life. Such grief, felt in such a way is always present, it is never too late to talk about it, never repetitious to mention it again. — Marcel Proust
It is the growing custom to narrow control, concentrate power, disregard and disenfranchise the public; and assuming that certain powers by divine right of money-raising or by sheer assumption, have the power to do as they think best without consulting the wisdom of mankind. — W. E. B. Du Bois
The #1 guideline to success is you must be in business for yourself. When you work for someone else, you sell your time at wholesale to your employer, who then re-sells it at retail to the customer. — J. Paul Getty
It is the custom of the immortal gods to grant temporary prosperity and a fairly long period of impunity to those whom they plan to punish for their crimes, so that they may feel it all the more keenly as a result of the change in their fortunes. — Julius Caesar
When I go to Rome, I fast on Saturday, but in Milan I do not. Do you also follow the custom of whatever church you attend, if you do not want to give or receive scandal. — Ambrose
In plain words, pricing this way means you are providing a service at just above what it costs for you to stay above water. We are not trying to stay barely above water. We are trying to make egregious amounts of money that will have your relatives asking if what you are doing is legal. Again, we are not trying to get the most customers. We are trying to make the most money. — Alex Hormozi
Nobody has really grasped yet the great wealth that can be made selling data over the Web. There are 100 million potential customers out there. — Michael Saylor
The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence. — Adam Smith
If there is one positive takeaway from the collapse of Mt.Gox, it is the willingness of a new generation of Bitcoin companies to work together to ensure the future of Bitcoin and the security of customer funds. — Brian Armstrong
Customers will occasionally buy products not because they want them but because of how they are presented to them. — James Clear
If you think and act like a typical manager around creative people—with rules, policies, data on customer preferences, and so forth—you will quickly kill their talent. — Bernard Arnault
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. — Ray Kroc
Our conviction at BlackRock is that companies perform better when they are deliberate about their role in society and act in the interests of their employees, customers, communities, and their shareholders. — Larry Fink
In Conclusion
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Citation
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