After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers. — Konosuke Matsushita
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh
The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton
As far as the customer is concerned, the interface is the product. — Jef Raskin
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. — Jeff Bezos
Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself. — Jim Rohn
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways. — Richard Branson
America's best buy is a telephone call to the right man. — Ilka Chase
A satisfied customer is the best business strategy of all. — Michael Leboeuf
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you. — Stewart Butterfield
Enterprise customers have been working together with us for a long time, they trust us, and we just keep everything open and transparent. — Eric Yuan
We are very committed to listening to our customers’ feedback and making changes to deliver happiness to our users. — Eric Yuan
Ensure compliance and be responsive to the feedback. — Anne McLellan
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. — Don Porter
The only thing that counts is a satisfied customer. — Jan Carlzon
Short Customer Support Quotes
The only way we can bring our corporate plans to life is by serving customers. — Jeff Lawson
The best advertising is done by satisfied customers. — Philip Kotler
Your most powerful weapon in proving out a category is customer testimony. — David O. Sacks
Business is a matter of human service. — Milton S. Hershey
Companies don't give job security. Only satisfied customers do. — Jack Welch
Look after the customer and the business will take care of itself — Ray Kroc
All of management's efforts for Kaizen boil down to two words: customer satisfaction. — Masaaki Imai
If you're not serving the customer, your job is to be serving someone who is. — Jan Carlzon
The successful salesperson cares first for the customer, second for the products. — Philip Kotler
Unless you have 100% customer satisfaction, you must improve. — Horst Schulze
Customer Support Image Quotes
Friends are angels who lift our feet when our own wings have trouble remembering how to fly.
Customer Service Quotes
Every business is a service business. Does your service put a smile on the customer's face? — Philip Kotler
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen. — Willy Brandt
One day someone is going to hug you so tight that all of your broken pieces will stick back together.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity. — Azim Premji
See the light in others, and treat them as if thats all you see
The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'. — Bernard Madoff
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves — Steve Jobs
Worry about being better; bigger will take care of itself — Gary Comer
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships. — H. Ross Perot
Customer Satisfaction Quotes
Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders. — Philip Kotler
The first step in exceeding your customer's expectations is to know those expectations. — Roy H. Williams
Our goal as marketers and business owners is to increase the value of the dream outcome and its perceived likelihood of achievement, while decreasing the time delay of achievement and the effort and sacrifice one has to put in to get there. — Alex Hormozi
Customers will never love a company until the employees love it first.
Know what your customers want most and what your company does best. Focus on where those two meet. — Kevin Stirtz
Solve rich people’s problems. They pay better. — Alex Hormozi
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune. — Jim Rohn
Don't find customers for your products, find products for your customers.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee. — Horst Schulze
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that. — Bill Gates
Do what you do so well that they will want to see it again and bring their friends. — Walt Disney
Make your product easier to buy than your competition, or you will find your customers buying from them, not you. — Mark Cuban
Good Customer Service Quotes
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect. — Oren Arnold
You don't earn loyalty in a day. You earn loyalty day-by-day. — Jeffrey Gitomer
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them! — Ben Cohen
Love your haters,theyre your biggest fans.
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. — Susan Ward
Better service for the customer is for the good of the public, and this is the true purpose of enterprise. — Konosuke Matsushita
You never get a second chance to make a first impression. — Will Rogers
I want to be around people that do things. I don't want to be around people anymore that judge o talk about what people do. I want to be around people that dream and support and do things.
There is only one boss. The customer. — Sam Walton
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. — W. Edwards Deming
As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers. — Dale Earnhardt
We also provide a lot of services with our consulting group that allow people to take maximum advantage of the Net economy. Those all seem to resonate with customers and are providing a good strong base going forward. — Jim Barksdale
Great Customer Service Quotes
You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. — Jan Carlzon
The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether you get customers or not. If people decide to eat out less during a recession, the first restaurants that they will cut out are the ones that don't do a great job. — Michael Symon
Being on par in terms of price and quality only gets you into the game. Service wins the game. — Tony Alessandra
The great thing is the start -- to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer -- and him for nothing. — Robert Collier
McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image. — Ray Kroc
Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store. — Mark Steyn
One of the greatest gifts you can give to anyone is the gift of attention — Jim Rohn
Everything starts with the customer. — Lou Gerstner
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. — Mahatma Gandhi
The true measure of a man is how he behaves when death is close. — Alma Katsu
Customer Experience Quotes
Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers. — Jerome Powell
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. — Jeff Bezos
It’s important to treat your customers like guests and give them a great experience every time they come to your restaurant. — Glen Bell
You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact. — David Neeleman
You‘ve got to start with the customer experience and work back toward the technology - not the other way around. — Steve Jobs
Highly engaged employees make the customer experience. Disengaged employees break it. — Timothy R. Clark
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. — Francois de la Rochefoucauld
Accepting the key premise that the learner is the primary customer of schooling means others follow naturally. ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured. — David Hood
At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience. — Sayings
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA. — Herb Kelleher
Customer Success Quotes
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. — Thomas J. Peters
The #1 guideline to success is you must be in business for yourself. When you work for someone else, you sell your time at wholesale to your employer, who then re-sells it at retail to the customer. — J. Paul Getty
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. — Ray Kroc
Company's vision must be driven by the aspirations of its customers. — Konosuke Matsushita
The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business. — Subir Chowdhury
Sham Harga had run a successful eatery for many years by always smiling, never extending credit, and realizing that most of his customers wanted meals properly balanced between the four food groups: sugar, starch, grease, and burnt crunchy bits. — Terry Pratchett
He or she must be successful in economic terms, but always within an ethical framework. Whether his or her constituency is a corporation and its shareholders or the customers in a small and privately held business, his or her first responsibility is to serve that constituency. — Lee R. Raymond
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. — Kerry Stokes
The secret to success: Do what you say you're going to do. — Danielle LaPorte
Success and profitability are outcomes of focusing on customers and employees, not objectives. — Jack Ma
No written law has ever been more binding than unwritten custom supported by popular opinion. — Carrie Chapman Catt
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. — Sam Walton
Since the women are the ones who bear the babies and there's nothing we can do about that, our laws and customs then make it the financial obligation of the husband to provide the support. It is his obligation and his sole obligation. And this is exactly and precisely what we will lose if the Equal Rights Amendment is passed. — Phyllis Schlafly
If we go back to the beginning, we shall find that ignorance and fear created the gods; that fancy, enthusiasm, or deceit adorned them; that weakness worships them; that credulity preserves them and that custom, respect and tyranny support them in order to make the blindness of men serve their own interests. If the ignorance of nature gave birth to gods, the knowledge of nature is calculated to destroy them. — Bill Maher
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. — Douglas A. Warner III
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. — Chip R. Bell
Treat customer support as a product. — Keith Rabois
Habits and customs are a convenience devised for the support of timid natures who dare not allow their souls free play. — Virginia Woolf
Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference. — Bill Gates
Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou. — Dave Barry
The longer you wait, the harder it is to provide outstanding customer service. — Bill Davidow
Montana's ranchers raise the best cattle in the world. If Taco Bell needs to beef up, they can give their customers the highest quality meat around by using Montana beef, and in the process, supporting agriculture jobs in Montana. — Jon Tester
If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints. — Jakob Nielsen
As a young designer explained to me bluntly: "Everyone upstairs is dumb," referring to the floor above the engineering lair at the 156 University office where customer support, administrators and salespeople sat. My first impulse was to laugh at his ridiculous, blithe dismissiveness, until I realized that it wasn't very funny. — Katherine Losse
The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn. — Patrick Fitzgerald
It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them. — David Yu
Supporting customers through multiple channels is no longer an option for financial services organizations; it's a necessity. — Sunny Singh
Giving builds loyal customers and turns those customers into supporters...You can find passion and profit and meaning all at once, right now. — Blake Mycoskie
I can't deny that some customers and prospects think it's the key to our future. But it's not. We're certainly supportive of the Dept. of Justice and the 20 states that have brought this action. — Jim Barksdale
To make a bestseller, there are more customers than just your customers: Selling to the end-user is just one piece of the puzzle. In my case, I needed to first sell myself to the publisher to get marketing support and national retail distribution. — Tim Ferriss
How many chefs do we know that prefer cooking for chefs than they do customers, yet customers are returning repeatedly and it's the level of support that determines the level of success that restaurant will have. — Gordon Ramsay
Some of the best ideas throughout the company's evolution have been from places all throughout the company whether it's an engineer or someone on the customer support team. Just different areas around the company. — Mark Zuckerberg
The strong and undeniable fundamentals of low-cost clean energy and the cheapest petrochemical feed-stocks in the world will prevail we believe and we're seeing the demand pool beginning to grow. We have continued to position ourselves in a way that will catch this very sustainable and fundamentally supported wave of volume growth and at the same time, help our customer base achieve their lofty goals of growth as well. — Alan Armstrong
The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital. — Colleen Jones
Your solution for a customer has to be either amazingly valuable to someone who will pay an enormous amount of money for it or has to be valuable to an enormous number of people who pay a small amount. And also the person you're talking to-especially if you want to raise capital or raise support-has to personally say, "I want that. I like that. That sounds really great. I want that for myself." — Brian Tracy
Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business. — Kevin Smith
By the mid 1970s, the great downtown bookstores had begun to disappear as their customers migrated from city to suburb where population density was too thin to support major backlist retailers. — Jason Epstein
With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. — Bob Hayes
Paying people a fair wage is a sign of respect and acknowledgement of the value of people's contributions to the business. When people are treated fairly and with respect, they will provide unparalleled levels of support and commitment inside the business, and to clients and customers. Everyone is more successful when people are paid a living wage. — Amy B. Lyman
It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time. — Bob Lutz
IBM has had a long partnership with Siebel, JD Edwards and Peoplesoft, so from a partner perspective, this is a good move by both sides. This agreement reflects the reality of what customers expect for their investment, support and openness. Oracle really needed to do this for Websphere, but it opens up tremendous opportunities for both companies. — Stephen Graham
By some estimates, the oil you recently discovered off the shores of Brazil could amount to twice the reserves we have in the United States. We want to work with you. We want to help with technology and support to develop these oil reserves safely, and when you're ready to start selling, we want to be one of your best customers. — Barack Obama
Communicate with your fans or customers. They know we live in an ever changing world. If you tell them what you are thinking and why you are doing what you do, as I did with my blog regarding Nash leaving, they will respect and support you more. — Mark Cuban
Companies have long gathered data to break down their customer base into specific segments. Now political parties have become adept at micro-targeting, too, using data on shopping habits, leisure activities, voting histories, charity donations, and so on, in order to pinpoint likely supporters and the type of appeal most likely to win them over. — James Surowiecki
In Conclusion
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