We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. — Jeff Bezos
You‘ve got to start with the customer experience and work back toward the technology - not the other way around. — Steve Jobs
Highly engaged employees make the customer experience. Disengaged employees break it. — Timothy R. Clark
As far as the customer is concerned, the interface is the product. — Jef Raskin
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. — Jeff Bezos
You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact. — David Neeleman
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you. — Stewart Butterfield
A satisfied customer is the best business strategy of all. — Michael Leboeuf
Clear content, simple navigation and answers to customer questions have the biggest impact on business value. Advanced technology matters much less. — Jakob Nielsen
When creating great experiences, it's not so much about doing what users expect. Instead, it's about creating a design that clearly meets their needs at the instant they need it. — Jared Spool
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways. — Richard Branson
The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton
Measure your customer journey, not just your conversion path. — Rand Fishkin
The only thing that counts is a satisfied customer. — Jan Carlzon
Short Customer Experience Quotes
The first step in exceeding your customer's expectations is to know those expectations. — Roy H. Williams
Disruption starts with committing to excellence and taking a stand for your customer. — Lewis Howes
All of management's efforts for Kaizen boil down to two words: customer satisfaction. — Masaaki Imai
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh
The way you treat your employees is the way they will treat your customers — Richard Branson
The well-satisfied customer will bring the repeat sale that counts. — James Cash Penney
Touch your customer, and you’re halfway there. — Estee Lauder
Business, like life, is about how you make people feel. It's that simple, and it's that hard. — Daniel Meyer
Revolve your world around the customer and more customers will revolve around you. — Heather Williams
Customer Experience Image Quotes
Wear your tragedies as armor, not shackles.
Inspiring Customer Experience Quotes
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker
If you're not serving the customer, your job is to be serving someone who is. — Jan Carlzon
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. — Don Porter
Do more things that make you forget to check your phone.
Know what your customers want most and what your company does best. Focus on where those two meet. — Kevin Stirtz
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. — Francois de la Rochefoucauld
You don't earn loyalty in a day. You earn loyalty day-by-day. — Jeffrey Gitomer
Never regret a day in your life: good days give happiness, bad days give experience, worst days give lessons, and best days give memories.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them! — Ben Cohen
Do what you do so well that they will want to see it again and bring their friends. — Walt Disney
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. — Jeff Bezos
A little experience often upsets a lot of theory. — S. Parkes Cadman
User Experience Quotes
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves — Steve Jobs
Good design keeps the user happy, the manufacturer in the black and the aesthete unoffended. — Raymond Loewy
Google doesn’t care how much time and effort you put into your content. They care about the user experience. — Brian Dean
When you can't look on the bright side I will sit with you in the dark.
SEO success comes to marketers who strive for stellar content and an impeccable user experience. — Brian Dean
User Experience Signals are the new SEO. — Brian Dean
A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren’t really there to begin with. — Jesse James Garrett
Experience is the hardest kind of teacher. It gives you test first and the lesson afterward.
Five years ago, the heroes were technologists. Today, the heroes are designers building out a user experience. You can have the most amazing technology in the world, but if it's not put in a form that's useful and desirable, you won't be successful. — Robert Brunner
My practical approach based on experience is to create a website for real Internet users, not for search engine spiders. — David Naylor
Website will not require me to point and click and drag and search. — Jensen Huang
Drugs are a tragedy for addicts. But criminalizing their use converts that tragedy into a disaster for society, for users and non-users alike. Our experience with the prohibition of drugs is a replay of our experience with the prohibition of alcoholic beverages. — Milton Friedman
Customer Service Quotes
Every business is a service business. Does your service put a smile on the customer's face? — Philip Kotler
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen. — Willy Brandt
Never stop learning, because life never stops teaching.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers. — Konosuke Matsushita
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity. — Azim Premji
The nature of any human being, certainly anyone on Wall Street, is 'the better deal you give the customer, the worse deal it is for you'. — Bernard Madoff
Add life to your days, not days to your life.
Worry about being better; bigger will take care of itself — Gary Comer
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships. — H. Ross Perot
To your enemy, forgiveness. To an opponent, tolerance. To a friend, heart. To a customer, service. To all, charity. To every child, a good example. To you, respect. — Oren Arnold
In this age, the mere example of non-conformity, the mere refusal to bend the knee to custom, is itself a service. Precisely because the tyranny of opinion is such as to make eccentricity a reproach, it is desirable, in order to break through that tyranny, that people should be eccentric. — John Stuart Mill
Customer Satisfaction Quotes
Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders. — Philip Kotler
Our goal as marketers and business owners is to increase the value of the dream outcome and its perceived likelihood of achievement, while decreasing the time delay of achievement and the effort and sacrifice one has to put in to get there. — Alex Hormozi
Solve rich people’s problems. They pay better. — Alex Hormozi
Life will give you whatever experience is the most helpful for the evolution of your consciousness.
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune. — Jim Rohn
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee. — Horst Schulze
Unless you have 100% customer satisfaction, you must improve. — Horst Schulze
How deep is the mud? Depends on who you ask. We all go through the same stuff differently.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that. — Bill Gates
Make your product easier to buy than your competition, or you will find your customers buying from them, not you. — Mark Cuban
Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will. — Bill Gates
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right. — Jeff Bezos
Customer Relationship Quotes
Your clients are critical to your business. Don't lose touch with who they are and why they've chosen to do business with you. — Lewis Howes
Giving customers and prospects a glimpse into the entrepreneur's life and mindset can allow them to cultivate a deeper relationship with customers separately from the brand. — Lewis Howes
The fact that I could (and often did) build a relationship with my customers was my unfair advantage over my biggest competitors. — Pat Flynn
I haven't been everywhere, but it's on my list.
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. — Susan Ward
To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers. — James Hunter
Great salespeople are relationship builders who provide value and help their customers win. — Jeffrey Gitomer
Religion is belief in someone else's experience. Spirituality is having your own experience.
Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust. — Howard Schultz
There is only one boss. The customer. — Sam Walton
In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer's needs, and it must provide a product that delivers the promised benefits. — Jay Conrad Levinson
Our business is about technology, yes. But it's also about operations and customer relationships. — Michael Dell
Travel Experience Quotes
The very basic core of a man's living spirit is his passion for adventure. The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun. — Christopher McCandless
My experience in Amsterdam is that cyclists ride where the hell they like and aim in a state of rage at all pedestrians while ringing their bell loudly, the concept of avoiding people being foreign to them. — Terry Pratchett
The universities do not teach all things ... so a doctor must seek out old wives, gypsies, sorcerers, wandering tribes, old robbers, and such outlaws and take lessons from them. A doctor must be a traveller . . . Knowledge is experience. — Paracelsus
Traveling is like flirting with life. It's like saying, 'I would stay and love you, but I have to go; this is my station. — Lisa St. Aubin de Terán
Success underwater depends mostly on how you conduct yourself. Diving can be the most relaxing experience in the world. Your weight seems to disappear. Space travel will be available only to a few individuals for some time, but the oceans are available to almost everyone - now. — Sylvia Earle
Do not tell me how educated you are. Tell me how much you have traveled, and I will know how educated you are. — Prophet Muhammad
The experiences are so innumerable and varied, that the journey appears to be interminable and the Destination is ever out of sight. But the wonder of it is, when at last you reach your Destination you find that you had never travelled at all! It was a journey from here to Here. — Meher Baba
A day of traveling will bring a basketful of learning. — Vietnamese Proverbs
Much travel is needed before a raw man is ripened. — Arabic Proverbs
You can't just be you. You have to double yourself. You have to read books on subjects you know nothing about. You have to travel to places you never thought of traveling. You have to meet every kind of person and endlessly stretch what you know. — Mary Wells Lawrence
Customer Success Quotes
The successful salesperson cares first for the customer, second for the products. — Philip Kotler
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. — Thomas J. Peters
The #1 guideline to success is you must be in business for yourself. When you work for someone else, you sell your time at wholesale to your employer, who then re-sells it at retail to the customer. — J. Paul Getty
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. — Ray Kroc
Company's vision must be driven by the aspirations of its customers. — Konosuke Matsushita
The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business. — Subir Chowdhury
Sham Harga had run a successful eatery for many years by always smiling, never extending credit, and realizing that most of his customers wanted meals properly balanced between the four food groups: sugar, starch, grease, and burnt crunchy bits. — Terry Pratchett
He or she must be successful in economic terms, but always within an ethical framework. Whether his or her constituency is a corporation and its shareholders or the customers in a small and privately held business, his or her first responsibility is to serve that constituency. — Lee R. Raymond
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. — Kerry Stokes
The secret to success: Do what you say you're going to do. — Danielle LaPorte
Human Experience Quotes
Life is not a problem to be solved, but an experience to be had. — Alan Watts
If the only thing people learned was not to be afraid of their experience, that alone would change the world. — Sydney Banks
No one is born fully-formed: it is through self-experience in the world that we become what we are. — Paulo Freire
Architecture
is a small piece of this human equation, but for those of us who practice it,
we believe in its potential to make a difference, to enlighten and to enrich the
human experience, to penetrate the barriers of misunderstandin g and provide a
beautiful context for life's drama. — Frank Gehry
We learn...
10% of what we read
20% of what we hear
30% of what we see
50% of what we both hear and see
70% of what is discussed
80% of what we experience personally
95% of what we teach to someone else — William Glasser
Experiences have clearly shown that an approach which 'de-medicalizes' birth, restores dignity and humanity to the process of childbirth, and returns control to the mother is also the safest approach. — Michel Odent
The most valuable lessons in life cannot be taught, they must be experienced. — Liam Payne
Empathy is not simply a matter of trying to imagine what others are going through, but having the will to muster enough courage to do something about it. In a way, empathy is predicated upon hope. — Cornel West
This dogma (the soul) has been present in human psychology from earliest antiquity. No one has ever touched the soul, or has seen one in a test tube, or has in any way come into a relationship with it as he has with the other objects of his daily experience. — John B. Watson
Above all, don't lie to yourself. The man who lies to himself and listens to his own lie comes to a point that he cannot distinguish the truth within him, or around him, and so loses all respect for himself and for others. And having no respect he ceases to love. — Fyodor Dostoevsky
Customer Support Quotes
No written law has ever been more binding than unwritten custom supported by popular opinion. — Carrie Chapman Catt
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. — Sam Walton
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. — Mahatma Gandhi
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. — Douglas A. Warner III
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. — Chip R. Bell
Treat customer support as a product. — Keith Rabois
Habits and customs are a convenience devised for the support of timid natures who dare not allow their souls free play. — Virginia Woolf
Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference. — Bill Gates
Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou. — Dave Barry
Customer Quotes
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. — Sam Walton
All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes. — Taiichi Ohno
The best advertising is done by satisfied customers. — Philip Kotler
Grant me the ability to be alone, May it be my custom to go outdoors each day among the trees and grasses among all growing things and there may I be alone, and enter into prayer to talk with the one that I belong to. — Nachman of Breslov
This country, the Republic of Indonesia, does not belong to any group, nor to any religion, nor to any ethnic group, nor to any group with customs and traditions, but the property of all of us from Sabang to Merauke! — Sukarno
Like Jim Crow (and slavery), mass incarceration operates as a tightly networked system of laws, policies, customs, and institutions that operate collectively to ensure the subordinate status of a group defined largely by race. — Michelle Alexander
The greatest accomplishment of a bartender lies in his ability to exactly suit his customer. . . — Harry Gordon Johnson
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. — Henry Ford
The IKEA spirit is strong and living reality. Simplicity in our behavior gives us strength. Simplicity and humbleness characterize us in our relations with each others, our suppliers and our customers. — Ingvar Kamprad
We are victims of evil customs. It is a crime against humanity that our women are shut up within the four walls of the houses as prisoners. There is no sanction anywhere for the deplorable condition in which our women have to live. — Muhammad Ali Jinnah
Although I have never worked in a community bank, I have been a customer, and I know from personal experience the special skills that these institutions bring to their customers. — Jerome Powell
It’s important to treat your customers like guests and give them a great experience every time they come to your restaurant. — Glen Bell
Accepting the key premise that the learner is the primary customer of schooling means others follow naturally. ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured. — David Hood
At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience. — Sayings
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA. — Herb Kelleher
Everything starts with the customer. — Lou Gerstner
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings. — Howard Schultz
You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it. — Steve Jobs
The true measure of a man is how he behaves when death is close. — Alma Katsu
A brand not responding on Twitter is like hanging up the phone on customers. With millions watching. — Dave Kerpen
A brand is essentially a container for a customer’s complete experience with the product or company. — Sergio Zyman
I'd rather spend money on things that improve the customer experience than on marketing. — Tony Hsieh
People who are constantly looking for the opportunity to do something new are also people who are not going to be helped by having job titles - job titles create expectations of specialization and focus which don't map really well to creating the best possible experience for your customers. — Gabe Newell
When it comes to lead referral generation,
the customer experience is it. — John Jantsch
As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. — John Sculley
The complaining customer represents a huge opportunity for more business. — Zig Ziglar
Profit in business comes from repeat customers — W. Edwards Deming
Androgyny suggests a spirit of reconciliation between the sexes; it suggests, further, a full range of experience…it suggests a spectrum upon which human beings choose their places without regard to propriety or custom. — Carolyn Heilbrun
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience. — Jeff Bezos
It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service. — Gary Vaynerchuk
Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply. — Steve Jobs
... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system. — Jeff Bezos
The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience. — Mario Batali
On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around. — Jakob Nielsen
In Conclusion
Which quotation resonated with you best? Did you enjoy our collection of customer experience quotes? Or may be you have a slogan about customer experience to suggest. Let us know using our contact form.
Citation
Feel free to cite and use any of the quotes in this collection of customer experience quotations. For popular citation styles(APA, Chicago, MLA), please use this citation page.
